Kinleigh Folkard & Hayward West Putney Estate Agents Reviews Summary

Agent Performance

Pros:

• "Grant and Reece and numerous transactions and both deliver an outstanding service that is second to none."
• "I dealt with Samantha Fallon who at all times demonstrated a professional demeanour."
• "Siobhan was extremely helpful with the sale process. She communicated regularly, keeping us informed of the progress."
• "Reece really made the whole daunting process a lot more manageable, always getting back to me so quickly and putting my mind at ease about everything."
• "Grant Dunston is in a different league to everyone else... he drives the sale through the solicitors. There is not a single day when he isn't on it."
• "Very attentive and prompt agency! Siohban was the agent mainly in charge of our purchase and very helpful all the way long."
• "Samantha Fallon was very helpful and she found me this interesting property which was in the right location and ticked most of the boxes."

Cons:

• "Hannah Chown was really poor. She regularly showed me around properties that were not suitable for me despite asking what I was looking for on multiple occasions."
• "Final negotiations were a little fraught."
• "The final straw was turning up to a viewing 30 mins late, not caring and proceeding to show me a property that was the opposite of what I was looking for."

Communication

Pros:

• "They were simply excellent. As England has a time-consuming and stressful process from acceptance of an offer to exchange, the agent is critically important in this process, and this is where they thrive."
• "Siobhan Quinn was extremely helpful with chasing through our purchase and continuously provided good communication."
• "Reece is an absolute star and I would like to thank her for her dedication and all her hard work in securing my new home."
• "They were great at helping to move the process along, were always very responsive to email/calls and were very pragmatic."
• "They were so helpful and extremely patient!"
• "Sam Fallon has been excellent in trying her utmost to get a deal on the table between the owner and ourselves."
• "The communication throughout was second to none and the advice Grant gave was very incredibly useful."

Cons:

• "Nothing is too much trouble and they explain everything very well."

Professionalism

Pros:

• "Excellent professionalism from Siobhan and colleagues we have dealt with during our first experience with the KFH."
• "I highly recommend them to Anyone thinking of selling or buying."
• "Thank you all 3 of you, great team."
• "I can't recommend them highly enough."
• "I highly recommend the team at KFH West Putney. They will certainly be my first stop if I am ever looking to upsize in the future."
• "We had super tight deadlines to meet for our buyers and they were delivered on."
• "Grant and Reece were like my guardian angels."

Cons:

• "We exchanged within 6 weeks of our offer being accepted (despite it being a property in need of a lot of work)."