Allan Fuller Reviews Summary

Professionalism and Expertise

Pros:

• "They have great local knowledge and expertise."
• "Sarah and Eve at Allan Fuller are an absolute pleasure to work with."
• "Cathy Sinnott was an absolute pleasure to deal with. We felt really valued as clients."
• "They are extremely professional, great at keeping in touch and managed our two sales and one purchase brilliantly."
• "Allan Fuller Estate Agents know the local market deeply and were able to advise us in all aspects of purchasing the right property in Putney."
• "Cathy was absolutely brilliant from the start. Incredibly professional and honest and really felt that she was working as hard as she could for us."
• "Cathy specifically was excellent however, I'm certain the rest of the team are equally great."

Cons:

• "Zero stars, really. I found them very unorganised while 'helping' me find a suitable property."
• "They are terrible with communication, take weeks to reply to myself and housemates via email."
• "Took nearly 12 days to repair a washing machine!"
• "During winter we stayed for about 4 days on freezing cold with no heater."
• "It took them 2 months to give us an extra key."
• "Finally, it took over a full month to get our deposit back."
• "We had a problem with the sink for over 2 weeks that we had to fix the pipes ourselves as they never sent someone."

Customer Service and Responsiveness

Pros:

• "I am always treated politely and professionally when it comes to dealing with my requests or questions."
• "Che managed to find us a suitable tenant less than a week of us giving them a go ahead."
• "Rented for almost 5 years through Allan Fuller. Quick to respond to any problems and follow up the work."
• "Throughout the whole process, they were really helpful, friendly and easy to get in touch with."
• "The team were very responsive with organising paperwork and moving the process along."
• "The office team are very efficient and communicate updates without the need for chasing."
• "Excellent communication, I never had to chase."

Cons:

• "When asked to allow for a viewing of the property, we made ourselves available and stayed in the property only for the agents to not appear and not give us any notice of the appointment being cancelled."
• "They are still holding our deposits nearly two months after we moved out."
• "No problem, so they attended for an hour and left. Later we were billed over £110 for garden repairs involving gardeners attending the Property for 3 hours."
• "Have been waiting almost two months for my deposit to come back, my emails constantly get ignored."
• "The property agent also dropped the ball when it came to exiting the lease, forgetting the landlord had a 10 day notice period for disputes causing many issues down the line."
• "Once the contract was signed with tenants in the property, the service to both myself as the landlord and the tenants, quickly became painfully slow."
• "Alan Fuller as a whole was uncommunicative unless prompted for information or an update on the progress of a property, slow to get things done and has led to confusion between the tenants and the landlady."

Staff and Management

Pros:

• "Charlene, the managing agent, representing Allan Fuller for our building has been exceptional this year."
• "Rob from Allan Fuller has been most helpful in my search for a place to rent."
• "Brandon Gayle was very friendly and did his best to help us get the best quality footage of a place we wanted to see in lockdown times."
• "Brandon was very professional, pleasant and patient, while made sure all info was provided."
• "The agents and the managers are very helpful and really want everyone to have a good, fair experience."
• "A special mention to Cathy and Brandon who are so knowledgeable and professional, it is a pleasure to work with them."
• "Good customer service, our agent Enrique Bosch was helping us a lot with the papers and all the rest to make sure that everything will be as we want, very professional and kind always ready to help."

Cons:

• "This is the worst experience we've ever had... the agents are hostile, aggressive, disorganised, rude, unprofessional, arrogant."
• "I'd avoid at all costs. You'll only regret it."
• "Unfortunately when leaving, our exit was far from smooth and quite stressful."
• "My one star goes to the way their property manager June was very deceiving, and blatantly lied and deceived us."
• "Seems once the contract is signed, the deposit and 1st rent paid. The support is reduced."
• "Lack of communication and poor service, if you can, avoid Allan Fuller, specially Ms June, one of the poorer customer services I ever had."
• "It was Cathy’s unprofessional, argumentative and sarcastic response when we tried to contact her about this and get it resolved that was both surprising and only made the situation worse."