James Anderson Barnes Lettings Reviews Summary

Agent Performance

Pros:

• "Our agent, William, was particularly attentive, addressing even the smallest concerns with care and willingness to assist."
• "Since Caitlin has been managing the property she has been quick and efficient acting upon any queries in an excellent and prompt timely manner."
• "Will has been really professional and friendly."
• "Kyle Matthews has made moving houses totally stress free for me, he has been a pleasure to work with being so calm and professional."
• "Laurie-Ann helped us move into our first flat in London, she was fantastic at making the process as easy as possible."
• "Phoebe at James Anderson was really responsive and helpful during our rental search."
• "Rory Pearce has been my long standing contact and his efficiency and professionalism make him a pleasure to deal with."

Cons:

• "What they should definitely do better is make sure the property is cleaned as per the contract a few days before tenants move in."
• "Breaching the GDPR2018 regulations our numbers have been given to external parties without our knowledge or permission."
• "Knowing all of this both check in and the check out I would not rent my property out with them."
• "This is beyond unprofessional, they owe me almost £3,000.00 and refused to email me or call me back."
• "On check out the team did not plan accordingly and provide their check out assessor with a key to the property."
• "We were really disappointed that after two years of renting through JA that our check out was so shambolic and neglected."

Customer Service

Pros:

• "From initial viewing of properties to fast move-in, and even handling a small glitch in the property after move-in, all the staff were better than excellent!"
• "Their service offering was everything that I expected and I’d recommend them to any prospective client."
• "All our questions/queries were answered in a timely manner."
• "Since the tenants have moved in, communication has be exceptional."
• "There have been follow ups since to check that everything in the flat was in order, help getting setup with utility services."
• "Their team was highly responsive, addressing all our queries in a timely manner."
• "The great service didn't stop after we'd signed a contract and moved in."

Cons:

• "I gave 4 stars just because of the misleading that we couldn’t resolve afterward."
• "I have now called 4 times, emailed multiple people and only got my check out report yesterday with zero mention of my deposit being returned."

Professionalism and Efficiency

Pros:

• "James Anderson Barnes Letting team is truly a breath of fresh air."
• "He and his team, are very personable and professional, and not out to gain every pound from either landlord or tenant."
• "I'd have no hesitation in recommending him and in fact, just have."
• "I couldn't recommend James Anderson in Barnes enough. I shall certainly be using them again."
• "I engaged James Anderson to help let my property in Barnes. An incredible team! very helpful and professional also timely responses and follow-up."
• "I received unmatched highly professional service with touch of personal and tailored care throughout the entire leasing process."
• "A thoroughly professional and hard working group of people."

Cons:

• "The management side was extremely helpful & professional which made my move in the smoothest I've ever experienced."