Address: Rode Heath, Stoke-on-Trent, ST7 3RU, United Kingdom
Phone: +441270883203
Rating: 4.4
based on 171 reviews.
Staff and Service
Pros:
"I know I am very difficult to cater for as I have a lot of food intolerances, but the staff really went above and beyond to help me find something I could eat."
"Warm welcome and great service from the staff."
"Staff were polite and friendly."
"Very welcoming pub, staff are a real credit."
"Staff were friendly, efficient and helpful."
Cons:
"What needs improvement is staff interaction with customers apart from 1 of them they seem cold and stand offish."
"There seemed to be only one person serving food and drink on the restaurant side so there was quite a big queue."
"Also a member of staff came on shift as we were waiting 10 minutes for the bill and all you could hear was her arguing and swearing in the back."
"Frequently visit this pub with our new puppy, and have sat in the same place without any problems. But tonight we were told we weren't allowed as the boss was on."
"Served by people 'bar manager' with glasses that really didn't want to be there."
Food Quality
Pros:
"Even when the 25% off was on the standard of food did not fall."
"The food was good (I had a rump steak which was very tasty, and super chips) and the staff lovely."
"The scampy for me was perfectly cooked - I can assure you if you over cook scampy it won't be succulent inside, this was - well done to the cook/chef."
"The food was excellent, best fish, chips & mushy peas was so fresh & tasty, so lightly battered."
"I really enjoyed the cheese and bacon burger."
Cons:
"£25 for microwaved basic food! Terrible."
"The Sunday roast was awful. Watery, tasteless vegetables."
"The food was not good, burgers were practically cremated and so were the buns."
"The food was really poor unfortunately. My cheese pie must have been microwaved as it was really soft and slopped all over the plate as soon as I touched it."
"Food was poor at best. Gristle in the sausages, gammon steak tough as old boots, burnt chicken and the meat in the pie was too fatty to even chew."
Location and Atmosphere
Pros:
"Booked a table in the day for the evening and had 2 courses plus had some drinks sat outside with our dog, Had a nice walk along the canal (next to the pub) then stayed overnight in our campervan on the carpark."
"The cleanliness and feel of the pub was great. Felt like could stay and sup all night."
"A lovely Pub at a lovely location."
"The canal sides location was beautiful and the dog had two good walks along the towpath."
"Lovely courtyard by side of the canal."
Cons:
"Lovely area! ordered a latte and it came with what I thought chocolate sprinkles which I didn't ask for, so told a member of staff and they replaced it and said it's the machine it doesn't filter properly and I was told to taste it again, so just got a mouthful of unfiltered gritty coffee."
"Visited today, well what can I say a nice pub in lovely setting, but the food both me and husband had was revolting."
"The food is basic and unremarkable, the veg on the sunday lunch looks like its had the life boiled out of it."
"It was just so hot with the sun blaring through the roof, maybe some air conditioning in the future would be a welcome addition."
"Absolutely horrendous experience at this seemingly family friendly pub. Rude and intimidating staff."
Value for Money
Pros:
"An all round pleasant experience at a very reasonable price."
"Good pub grub reasonably priced."
"Good value too."
"All-in-all it represented fantastic value for money."
"Good Food reasonable price.2 for 1 Steak night Mondays. Other Deals."
Cons:
"Keep increasing beer prices by 5p every few months as if we would not notice...Wake up Spirit or you will lose your regulars particularly Winter trade."
"Not cheap either."
"Half the beers were off, the others just tasted the same - below average."
"The meals were today were very poor compared to when we've visited before."
"Stop serving food at 8pm on a saturday when most people are going out, taking menu's off your table when your eating! How rude!"