Perrys Barnsley Vauxhall Reviews Summary

Customer Service

Pros:

• "The sealsman Terry was very helpful and professional with no pressure selling."
• "Quick, easy process and the young man Adam had excellent customer service skills, nothing was too much trouble."
• "Definitely recommend Perrys for buying your next car. Chris Reynolds and Neil at Barnsley could not do enough."
• "Fantastic service.Terry was so lovely and explained everything to me."
• "Had a great experience with Carl. We needed a car for my mum and we were on a tight budget, the car we wanted wasn't for us and he did not hesitate to look for other vehicles."
• "Kim is such a lovely lady and really looked after me before, during and after buying my car from Perrys Barnsley Vauxhall."
• "Really great showroom and fantastic employee Neil. Went the extra mile with me making sure I was happy with everything in the car before driving away."
• "Great service from Mark and Lee. Provided us with a quality car at a fair price and was kept in touch with us throughout the process."

Cons:

• "Unpleasant experience - dealt with Lee who was the epitome of a patronising misogynistic car salesman."
• "Advertised a car on their eBay site, called to buy it and the salesman said over £3500 more than the listing."
• "Not impressed with customer service. The car we made an appointment to see wasn't even on site."
• "Very poor customer service! Today I took my Grandad down to the showroom to look at a new corsa... the first person we spoke to was a young lady working behind the reception desk... very rudely saying they would not be able to help us."
• "Absolutely shocking customer service, in fact I can't put 'customer' in the review as they completely disregard them from our experience! Rude, arrogant and extremely patronising manner when dealing with the service department."
• "Be very careful at Perry's of Barnsley. Took my van in for recall on fuel tank. When collected they said my pads were worn down by 70%.I said they can't be because only changed three months ago."
• "Had my car less than 3 months car was making a noise... took it back they said wheel bearing was going and it was really bad... they wanted to charge me 194 pound to fix it."
• "Customer care absolute shocking! Better deals better cars better people at Arnold Clarks. Sorry Perry's very disappointing service & lack of professionalism."

Vehicle Quality and Condition

Pros:

• "I am really happy with the car and the professional service from start to finish."
• "The car was clean and it is in perfect working order, enjoyed my test drive prior to buying."
• "Definitely recommend Perrys for your next purchase, Corsa s r a fantastic car and very economical to run."
• "Really would recommend..not pushy just wanting to help."
• "It was a really friendly and professional atmosphere. We felt so welcome and were looked after from the minute we entered the dealership."
• "The warranty is not worth having. My Vauxhall Crossland (under 2 years) breaks down with Engine failure."
• "I have had my car serviced here because the service I received was better than what I got in Huddersfield. They have a good selection of used vehicles for sale at competitive prices."
• "Failed to adequately diagnose a head gasket failure, leaving me with an unfixed and unusable car, a bill into four figures for work (some of which need not have been done)."

Cons:

• "From the start there were faults / issues with the car. It makes you tend to think exactly what checks their vehicles go through prior to going on the forecourt and up for sale."
• "Where do I start. Saw the Renault Trafic online... Vehicle was delivered... a couple of dash lights had come on on his way down, great start considering I'd spent over £19k on it."
• "Not a lot to complain about with the service and MOT but they forgot to book my courtesy car."
• "Bought a used Corsa here sadly it broke down on the day I left the garage on the A1 with a misfire which slowed me to a dangerous crawl 3 miles down the road, along with an auto gearbox issue a week later."
• "I am very disappointed with the service I was provided with. I brought my car to Perry's Barnsley after I had some work carried out on my car I wasn't happy with it and wanted to make sure it was all safe and done correctly."
• "Not been impressed since buying my new van from them 3 years ago. Topped off today, they phoned me to book my van for 1st MOT at 8.30 this morning, got there 8.15, they didn't know it was a van coming."
• "Had my car about 6 months and it's been back to Perry's Barnsley quite a few times for one thing or another. Every time I take my car in to Perry's the service department are always arrogant and unhelpful."
• "Had my car less than 3 months car was making a noise thought nothing of it at first... took it back they said wheel bearing was going and it was really bad had me waiting for an hour just to be told my warranty does not cover it."