Address: 7 Chester Rd, Heswall, Wirral CH60 3SE, United Kingdom
Phone: +441513470111
Rating: 4.2
based on 97 reviews.
Customer Service
Pros:
"Big thanks to Steve for helping us buy our car. Really positive experience."
"Steve kept me up to date with a fresh call when news had arrived."
"Dave was very helpful and a pleasure to deal with."
"They kept me up to date and well informed of the progress and a few weeks later my car was delivered straight back to my door."
"David understood my mobility issues and listened carefully to what I needed from a new car."
"Steve helped us find the car, literally had to help find it as they have such a huge selection of cars."
"Our Sales person David, was extremely helpful and friendly."
"Dave and Neal went above and beyond filling out the necessary documents to transfer my private plate onto my new car."
Cons:
"Nicey nice on the phone... pushy and abrupt in person (Steve)."
"When I was about to make a reasonable offer... I was abruptly cut off and dismissed."
"Do not use this dealership. We went to purchase a car and left a deposit. Within two days we realised we couldn't go ahead with the purchase... They haven't had the decency to reply to any of our communications."
"Me and my wife brought are first family car from here... soon as we drove away the car had problems... we had to leave the car there for 4 days and nothing was done to the car."
"Had problems straight away... I stil have 2 month warranty but only no help off them or refund of some money."
"I’ve bought my Mercedes A class yesterday... you both were very helpful and we will return next month to change mums car as promised."
"I feel genuinely mugged off and taken advantage of by Neal the owner of this garage."
"Just come home with the rcz sa61tzt went to look over the engine the dipstick is broken only top part there so can't check oil level... just had a chat with Steve fob you off all been done."
Car Quality
Pros:
"Purchased a beautiful purple A5 Quattro from Steve and the guys."
"Picked up today, full mot, clutch replaced and bearing sorted."
"The price and quality of the car was excellent."
"Bought a car with a good customer service, however I noticed that the AC was not working, which they kindly accepted to fix as a warranty matter."
"Purchased a Ford Focus a few weeks ago hit wanted to wait for a review untill I'd driven to Scotland as that would be a good test of the car."
"I bought my new car here nearly a month ago and I was so pleased with the quality service I received."
"Car is absolutely fantastic, over the moon with it."
"We collected the Peugeot yesterday and David and Steve looked after us."
Cons:
"ABSOLUTLEY AVOID AT ALL COSTS!! 5 Grand on a dodgy car!"
"No balance or tracking done, Wheel vibrates & shakes a great deal at the 60mph mark, car drags to the left like I've never seen before."
"Awful creaking sound when reversing."
"Trying to get a hold of anyone or even a call back is impossible, it seems once they have your money no ones at their desk."
"Bought a car over three months ago and still waiting for a log book."
"If you respond with no acknowledgment of this sale like in previous bad reviews I do have proof of purchase!"
"Shortly afterwards a check I ran on the car showed that the car has an outstanding recall (it's an offense to sell a car with outstanding recalls)."
"I would not recommend this dealership. The staff were nice enough but the whole process has been terrible and incredibly stressful."
After Sales Service
Pros:
"Bought a car from here today. Took it for a test drive last week... Picked up today, full mot, clutch replaced and bearing sorted."
"Unfortunately the car developed a serious problem and I used my warranty to put it into the Peugeot dealership in Edinburgh to have it fixed."
"Simply outstanding service. I travelled from Scotland to purchase a car from Leighton car sales."
"David understood my mobility issues and listened carefully to what I needed from a new car. He answered my questions fully and thoughtfully and guided me through the purchase."
"They kept me up to date and well informed of the progress and a few weeks later my car was delivered straight back to my door all as good as new."
"The car was delivered from their dealership to us in Worcester, they organised the transport for us."
"Very easy buying process; all the finance documents were completed via eSign, V5c transfer completed by the dealership using the DVLA online service."
"We found the car we wanted for sale online, a Peugeot 308, at Leighton Motors. The service provided by Steve has been great from the start."
Cons:
"Been offered assurances that it would be sorted, but I am still waiting."
"We finally took the car in on the arranged date and left it. 3 days later we went to collect as they instructed. Still not fixed and no one seemed to know why."
"I then asked to speak to Dave the boss, Firstly I was told that Dave was just leaving, then I was told that he's already left earlier on, & then I was told he couldn't come to the phone because he was with a customer."
"I ask to look at the car and Dan very hesitantly agrees and walks me over. This is where the fun begins... the state of the car was absolutely ridiculous."
"They advertise as doing an oil and filter change, but after checking the oil, and found that it was ridiculously overfilled, I decided to take it for a genuine service."
"Upon attempting to return the car ALL ELECTRICS FAILED. It BROKE DOWN & RECOVERY VEHICLE had to come and collect it off at car park."
"They said they had repaired the fault but again and again the engine light came back on, oil leaks have re-appeared from replacement parts."
"I have made 2 finance payments, I am having to rely on public transport, borrow work vehicles when they are available or walk! And I have an £8500 car sat on my drive that I can't use!"