The Bridge Reviews Summary

Staff and Service

Pros:

• "Staff are friendly."
• "Can't thank the staff enough for everything they did to make our Aunties 94th Birthday feel so special, the staff were outstanding."
• "Really nice food and the waiter was a star."
• "The service was excellent, a lovely chatty Turkish man."
• "Compliment on the staff especially the lady who looked after us so attentive !!!"
• "The staff are top-notch! Always polite and looking to serve."
• "Staff can't do enough to help you and the surroundings are exceptionally clean and comfortable."

Cons:

• "Some of the staff were not really that prepared, and came across a bit clueless."
• "The only thing I found was staff were too quick to clear our table even before my mum in law had finished her food."
• "The server on the carvery refused to put the meat on a separate side plate for my partner's daughter who is autistic."
• "Even the service wasn't that good."
• "The service was bad and they just didnt care."
• "The server on the carvery refused to put the meat on a separate side plate for my partner's daughter who is autistic and struggles with mixed foods."
• "Portions were small, and not as described on the menu."

Food Quality

Pros:

• "And well the price was Complete value for money I must say."
• "I had garlic chicken breast with chips, mushrooms, onion rings, peas and grilled tomato. Delicious!"
• "The carvey was amazing, and there was no skimping on the meat."
• "Meat was gorgeous, Yorkshire pudding was fab and the gravy was delicious."
• "Cajun chicken was by far the best piece of chicken I've had in a long while!"
• "The food was spot on had a carvery with free pigs in blankets."
• "The food is always delicious."

Cons:

• "Settled for a very salty gammon which 2 of us failed to eat."
• "Tomato soup starter was a bowl of what looked more like a chunky dip...lumpy tinned tomatoes with sugar and spice added."
• "Carvery also not good apart from cauliflower cheese."
• "The carvery was tasteless! All veg frozen paxo stuffing and a very peculiar taste with the gravy!"
• "The carvery vegetables especially the roast potatoes tasting like washing up liquid."
• "Steak was overcooked. Cajun chicken breast was so dry that it wasn't eaten."
• "The food was appalling. The sauce in the garlic chicken and mushroom tasted as though it had been made using tinned soup."

Ambiance and Facilities

Pros:

• "First time visiting since the refurb, place looks really nice!"
• "The environment had the perfect balance of modern and contemporary with cosy and warm."
• "Air-conditioned dining facilities."
• "There is a children's play area and parking."
• "Great atmosphere, all areas decorated beautifully."
• "Music was tasteful and created a warm ambience."
• "Beautifully decorated for Christmas."

Cons:

• "No heating in the restaurant and conservatory."
• "It was so dark that it was hard to make things out clearly."
• "It was raining and the roof was leaking onto one of our party, after informing the manager he moved us up a few cms and put a bucket under the leak."
• "The atmosphere is almost like their waiting for you to leave. Very unwelcoming."
• "Went on a busy Saturday afternoon, so was rather noisy and could barely hear someone say opposite me."
• "The atmosphere is perfect and inviting and fitting with what you’d want out of a cosy pub."
• "The atmosphere despite being very busy was excellent."

Accessibility and Convenience

Pros:

• "The front and bar area are wheelchair accessible, there is also access through the conservatory."
• "The staff went out of their way upon arrival to make sure we could get a wheelchair into the dining area through a fire escape."
• "There is an area with no steps, and wheelchair access is available."
• "Entrance into The Bridge at the front seems very narrow, I did see signs for wheelchair access."
• "Our server made our toddler feel better by chatting to her and bringing her some ice cream."
• "Staff were great and welcoming, allowing our elderly diners to enter and exit through the conservatory door."
• "The lovely staff at the bridge plated me up a dinner & brought it out to my car."

Cons:

• "Most of us looking forward to a car very only to be told that they stopped serving carveries at 5pm now."
• "If you plan to visit. I would so on an off day where it's a less stressful service, especially as the parking situation is dire."
• "Don't listen to anything on their website. All times are incorrect and incorrect phone number!"
• "Couldnt park in car park, no room, drove around the streets for ages looking for somewhere to park."
• "They close when they want to rather than stated on the website online."
• "Sunday lunch? Avoid going here. Packed and very rushed."
• "The server on the carvery refused to put the meat on a separate side plate for my partner's daughter who is autistic."