PURE Spa & Beauty (Silverburn) Reviews Summary

Staff and Therapists

Pros:

• "Lynsey was patient in helping me to choose, expert in the job that she did, and was exceptionally pleasant and professional throughout."
• "Izzy my therapist was fabulous."
• "Gemma was really bubbly and friendly too."
• "Sophie made me feel at ease & explained the package."
• "Had shoulder and back massage of Lynn today totally amazing."
• "She was so friendly and welcoming."
• "Amanda made me feel totally at ease, and was warm and fun to chat to."

Cons:

• "All a bit of a shambles and no customer focus or attention, we felt we disrupted their inappropriate chat."
• "Your team denying me proof or purchase is basically breaking the law."
• "Very poor communication for what is a pricey service."
• "Lovely place absolutely disgusting staff and managers."
• "Huge staff change post Covid. Standards don’t seem as high since then."
• "Terrible experience, 3 staff standing talking, directed us up to a back wall while they stood and chattered about previous customers."
• "Absolutely shocking customer service from the staff at silverburn pure."

Facilities and Cleanliness

Pros:

• "Spa is really nice inside and I look forward to returning for more treatments."
• "The beds are fantastic as they are the only ones I have been to which are wide enough to be very comfortable and the heat is also very relaxing."
• "The spa has a lovely relaxation area for before & after your treatment."
• "Getting the chance to have a sauna first was lovely and I basically had the whole spa area to myself as it was a quiet time."
• "Lockers are free of charge."

Cons:

• "It's very run down. Dressing rooms old and tired."
• "The toilets look run down, worn out stains in one of the pans."
• "If there is one point I’m unhappy about it’s the showers. They’re just awful."
• "One major disappointment was the showers & the toilets."
• "The shower reminded me of my student flat & sink in the room was a plastic bowl of water in a broken sink which isn't reassuring in these times."
• "The shower area was dingy looking & no shower gel."
• "Run down decor / facilities needs investment/refit."

Treatments and Services

Pros:

• "Genuinely the most relaxing experience of my life!"
• "Highly recommended if you’re looking for relaxation and a bit of pampering."
• "I had a magical facial and massage."
• "Pure Spa, pure bliss."
• "Nicola D provided a great Indian massage."
• "I’m now feeling rejuvenated."
• "First time that I’ve had an Indian head massage and it was even better than I’d hoped for!"

Cons:

• "Left with nothing but oily hair. Not impressed."
• "Today I left a little disappointed - especially as I had my mum with me and this was supposed to be a treat for her."
• "Surprising that a large spa does not have contingency plan in place other than to cancel a client’s appointment last minute."
• "I decided to pay more abit more for the 'Deluxe', thinking I would get a superior treatment, but I left feeling disappointed!"
• "Massages were not great especially the Indian head, barely touched my head."
• "Didn't really feel like a spa experience."
• "I don't think I got the actual treatment I booked though."