Motorhouse Cars Shipley Reviews Summary

Customer Service Experience

Pros:

• "The quality of their stock and the way they do business is first class."
• "Great people (Saj) to deal with, made the whole process very easy."
• "Saj has been a delight to deal throughout the process. Knowledgeable, Professional, Helpful and no pressure at all."
• "Great service from all staff, car as described and immaculate."
• "Communication was regular and good from first visit to picking up my car. No pressure just helpful personal service."
• "A friendly and efficient service; what's not to like??"
• "Saj and his team made my buy effortless and drove away a very happy customer."
• "Absolutely brilliant service from Motorhouse Shipley Saj and the team."

Cons:

• "Decided to have a day out visiting four different super car dealers in the North of England... I'm sad to say I don't ever recollect visiting any car dealership and getting totally ignored."

Vehicle Quality and Preparation

Pros:

• "Great car, well sourced with the right full dealer history- which they continued by having car serviced before sale."
• "Everything was as described and Sajid was professional and flexible. Highly recommended."
• "The preparation of Motorhouse Cars is above the rest, carefully sourced and extensively checked before sale."
• "On collection the vehicle looked immaculate and was finished to a very high standard all round."
• "The car was as described by Saj and is in exceptional condition. Newly serviced and MOT'd prior to delivery."
• "The car was exactly as described both on line and in telephone calls, delivered in perfect condition and bang on time."
• "The car was exactly as advertised and valeted upon pick up to a high standard."
• "From first contact to collecting the Audi TT Coupé 3.2 Saj provided an amazing service! Nothing was too much trouble for him."

Cons:

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After Sales Support

Pros:

• "A couple of minor issues after have been dealt with smoothly and efficiently."
• "Returned for some agreed minor cosmetics all done with no fuss."
• "Bought a low mileage Mercedes Slk in March, the car is superb with one little niggle... Saj agreed it was covered under the warranty and the repair was completed at no cost to me."
• "Update - after 3 weeks of ownership, the car developed a couple of issues... Saj paid for the work directly, as this was covered by his warranty."
• "Saj was quick to remedy a couple of small niggles with the car without fuss and dealt directly with my own choice of independent specialist."
• "The car developed a small but repairable issue. One call to Saj and the car was booked in for repair at a garage of my choice and Saj covered the costs. No questions asked."
• "Even though the car wasn't actually due a service they took care of this for me which was a really nice touch."
• "Saj went above and beyond to me the right finance deal that suited my needs, and offered me a great part ex for my car."

Cons:

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