Address: York Rd, Green Hammerton, Kirk Hammerton, York YO26 8EQ, United Kingdom
Phone: +441423331133
Rating: 4.8
based on 161 reviews.
Customer Service
Pros:
"From the moment we arrived to view a car Matt and his team were extremely friendly and helpful."
"Paul was very professional, easy to contact, very helpful and a lovely touch had my new number plates made up, complete surprise."
"Really grateful for Matts helpfulness in dealing with any questions I have and dealing with my plate transfers."
"Josh, super efficient and helpful every stage of the process."
"No pushyness and brilliant service from start to finish from Edward, Josh and Becki."
"Matt was very helpful and didn't put any pressure on me what so ever."
"Friendly, helpful and honest."
Cons:
"The salesman treated me with no respect as if I couldn’t afford it saying he was too busy and had to deal with another customer although he was in the middle of showing me the paperwork for it."
"When problem occurred during warranty period, dude simply cancelled warning light saying that his machine does not read properly this particular brand."
"Some of the faults were, tyre put on the wrong way round, sensors flashing on dash, delayed turbo."
"Car salesman are usually unctuous but this guy was extremely so."
"I found them to be mockingly patronising and smug."
"He also rudely spoke to me saying 'there are other customers interested in the car, so if you’re not happy about it just leave it.'"
"full on bulling tatic used avoid this dealership!!"
Quality of Cars
Pros:
"The car was exactly how described and I was very happy with my purchase."
"The car I bought was an excellent Mercedes Benz E220d Estate and it is an exceptional car that was great value and worth every penny!"
"The car was gleaming and immaculate inside and out, full service with new brakes all round, 12 months MOT and 3 months warranty (extendable to 12 months)."
"The car was immaculate upon collection."
"The car was better than I thought!!"
"The car had plenty of fuel, it drove superbly and at the end of the day my wife for whom the car was purchased was over the moon!"
"Car prepared to high standard with all receipts, service history and hpi report."
Cons:
"Bought a car from this garage 6mths ago, was not at all happy with the continuous problems that we kept finding."
"When the first service came due, turned out there was no service done for past couple of years and car has been half rotten inside."
"I must have been a good target!.. I paid for the car in one payment, then to be left in the dark about all the underlying faults it already had."
"Bought a car from here which went wrong shortly after. Got absolutely no help from the staff here."
"Still after 6 months the car is still not running properly."
"Two weeks after sale, the car developed a fault with an engine sensor."
"really dont no were to start tried to buy a car at full asking price but they refused unless i gave my part exchange £2000 cheaper than offered at we buy any car"
Purchase Experience
Pros:
"I have no reservations about recommending Yorkshire Vehicle Solutions in particular Ben Nicholson, thank you for making the purchase effortless."
"From the 1st email to collection of the car the process was pressure free and simple with a personal touch."
"This has to have been the most relaxing experience I've ever had when buying a car; no pressure when I turned up and I had all the time I needed to inspect the vehicle."
"The purchase and part ex process was smooth and efficient and I drove away very happy."
"There was no pressure to buy, we were given plenty of car time to look over the car and take it for a decent test drive."
"Nice relaxed process buying and even the after care has been superb answering any queries."
"Straight forward negotiations, honest description and good follow up communications."
Cons:
"Would never recommend or have another car from them."
"Cars are to close together when I was there 4 people were looking at cars and the office was closed when the wed site says it should have been open, you cannot inspect the cars properly, wast of time going, cars are top wack, look around before going here"
"Poor customer service, salesman didn’t seem bothered with dealing with my custom."
"Now I will be contacting Trading Standards. So, my advice is be very careful if you have to buy a car from this garage!"
After Sales Support
Pros:
"On returning home I noticed one of the rear heated seats wasn't working - rang Josh and he asked me to come back at my leisure and he would have the Mechanic drop what he was doing and sort my minor issue (which he did)."
"Excellent service, bought a porsche and even though it had a few issues a couple of days after buying they made sure it got fixed no matter the cost and have being helpful throughout."
"Ben arranged for the car to be fixed at my local Mercedes specialist at no cost to me."
"Matt has followed up by email after us getting a car, making sure we're happy and that there were no problems which was brilliant."
"The aftersales was 10/10 one very small fault which they fixed in a flash and provided me with a courtesy car."
"Everything was sorted to my satisfaction and the extra costs I had incurred were fully and quickly reimbursed."
"Had the car a couple of weeks now and I must comment on Yorkshire vehicle solutions fantastic aftersale and customer care."
Cons:
"When problem occurred during warranty period, dude simply cancelled warning light saying that his machine does not read properly this particular brand."
"Some of the faults were, tyre put on the wrong way round, sensors flashing on dash, delayed turbo."
"Two weeks after sale, the car developed a fault with an engine sensor."
"really dont no were to start tried to buy a car at full asking price but they refused unless i gave my part exchange £2000 cheaper than offered at we buy any car"