Junction 17 Cars Reviews Summary

Customer Service

Pros:

• "I received absolutely amazing service. I reserved the car and it was kept for me for the agreed period."
• "Umesh was professional, friendly, and engaging, and after an initial chat left us alone to look over the car."
• "Couldn't have been happier with service I received, and having bought my car unseen, delighted!"
• "Any questions I had he was always there to answer."
• "Alesio the sales guy looked after me, knowledgeable and courteous."
• "Janine explained the process to how their brokerage scheme works, she was very friendly and polite and no question or text was too much of a bother."
• "Everyone that walked by checked we were ok and weren't waiting for service, everyone was helpful and most importantly not pushy."

Cons:

• "I would avoid this company at all costs! Don’t be fooled by the shiny cars! They are untrustworthy!"
• "I found the staff quite rude and there are all kinds of rules regarding test drives."
• "Me and my partner went about 1 week ago, very unprofessional and untrustworthy. I would avoid at all costs, we are still waiting for our deposit and it’s been a week now."
• "The customer service at this company is awful and unprofessional."
• "Very poor service customer service if you have a problem with the car bought from this shop!"
• "Not at all impressed with the wasted journey and rude staff!"
• "Their whole team are inconsiderate and only care about getting the sale."

Car Quality

Pros:

• "I purchased the perfect car from the perfect place! Would highly recommend to everyone."
• "The car looks and drives amazing."
• "I am delighted to say it cured the issue with the RCZ and I am mega happy with this stunning and rare car."
• "A great little car and a good used car dealership so would deffo recommend anyone to buy a car from them."
• "They had a brilliant range of cars and seeing them definitely adds to the experience!"
• "Really happy with my new little TT, i've wanted one for ages so it was a real treat for myself."
• "LOVE my new car."

Cons:

• "The car also struggled to start also which was a fuel pump problem."
• "All I wanted was the problem rectified but I got sarcasm and blamed for their dodgy paint job."
• "Which ever clown put the car back together, did so with little care, forgetting to use any to the attachments along the bottom of the bumper."
• "SCAMMERS!!!!They lied about the health check of the vehicle."
• "So far it’s needed nearly £4000 worth of work on it and still more to make it road worthy, none of which is covered by the warranty package."
• "Sold a car that wasn’t fit for purpose. Broke down 6.5 miles down the road."
• "The car was massively over using oil. (1 litre for 200 miles)"

Dealership Experience

Pros:

• "I want to start by saying that when I purchased my car, the sales guy Raj was really helpful and professional and was not pushy with anything."
• "Charlie tried his upmost hardest to get me a good deal on my car and warranty package and that’s exactly what he did!"
• "It was love at first sight with my A1 and Umesh was so incredibly helpful, went through all the details with us, answered any questions and made us feel very welcome, we were definitely in the right hands."
• "I can't thank these guys enough, and can't wait to take delivery of my new-to-me Aston Martin Vantage S in two days...!"
• "Picked up from the train station by Colin as I took the train up to potentially buy a car. Extremely professional, and made sure I was looked after the time I was there."
• "Alessio was so professional throughout, made my mum and I a hot drink, and made the process of trading in my RS3 an absolute breeze."
• "From the moment I walked in, the customer care was exceptional."

Cons:

• "Tried to pressure into a sale even before a test drive."
• "Couldn't recommend you to stay away from this company !!!!!!! Paid a deposit for a car, I'm reserved it, car went for prep service, but after 2 weeks of chasing when car will be ready for weaning and collection but they sold this car to another person and said sorry."
• "I DO NOT RECOMMEND to nobody to feel like a bad joke when you need to pay £35,000.00 in finance for a faulty car !!!"
• "You have to put a deal together before you can test drive the car???"
• "We then got taken in for the hard sell, they offered us all the usually warranty deals, paintwork protection etc, all of which cost quite a lot."
• "Dreadful car dealership that sell unroadworthy cars and rip people off, I know from first hand experience."
• "They couldn't find the car. Kept us waiting an hour whilst they promised they were getting it."