Address: Kingsway Bldg, 16b, Kingsway, Bridgend CF31 3RY, United Kingdom
Phone: +441656657548
Rating: 4.7
based on 114 reviews.
Customer Service
Pros:
"Chris was excellent, went above and beyond, totally trustworthy and 5 star customer service."
"Dealt with Ben who was very friendly, not pushy and gave a great service."
"Really great guys to buy a car from, no pushy sales tactics, really professional."
"There was no hassle and no pressure from Sam & Chris and I was made to feel very comfortable."
"Chris from the after sales team has also been great and keeping in contact making me feel comfortable I have made a good choice when selecting a vehicle from this garage."
"What extremely friendly staff. My first contact was with Rebecca followed by Chris and his wife Samantha."
"Every question I asked was answered promptly throughout and I would definitely recommend."
Cons:
"This is the worst service I have ever experienced in my life I would definitely consider if it is worth the stress if you ever decide to purchase a vehicle from these cowboys."
"Obviously the comical warranty they offer barely covers anything and when told about it, owner Chris has ignored me ever since."
"Wasn’t really given an explanation as to why the price and deal we had agreed was now being refused."
"The worst buying experience I've had. Was rushed into the purchase because 'others want the car' 'do you want it or not' questions were thrown after sitting down literally for 1 minute to look over paperwork."
"When contacting Severnside about this the owner was rude, abrupt and wanted nothing to do with it."
"After speaking to owner Chris and explaining I wanted to return the car is was reminded of the following - We have sought legal advice on the matters raised."
"Please avoid. Worst car buying experience I’ve ever had."
Vehicle Quality
Pros:
"The car I purchased was accurately represented in the online listing, and I was relieved to find that it matched both the description and the provided images perfectly."
"The car is in great condition!"
"The car itself was in great condition, with really good history, especially considering it is 14+ years old."
"The car was immaculate when collected, their valeter had done a superb job prior to collection."
"The service I received from this company was faultless, the car I bought was immaculate and drives like new."
"Car was in great condition, Chris was excellent to deal with - could tell he takes pride in his business."
"The car was exactly as described."
Cons:
"Since day 1 all I’ve had is problems. The whole car creaks when going round pretty much any corner, there’s about 6 different rattles that are so loud can be heard over the radio when driving and water has been leaking into the boot."
"On the journey home an engine management light came on and a coolant light came on."
"The large number of faults at this point was enough for me to want a refund."
"This indicates an attempt at covering up electrical faults that they were aware of and deliberately attempted to erase prior to the sale of the vehicle."
"After a month of having the car the engine management light has came on and the garage have said its costing a lot to repair."
"The car was recovered that day and it was diagnosed that the time chain had failed and the car was sent for repair."
"Approximately 2 weeks later a battery fault appeared so I contacted Chris who eventually accepted that I brought it back for them to look at."
Company Integrity
Pros:
"I would recommend them to anyone."
"Would highly recommend checking out SCC when looking to buy."
"Highly recommended and would definitely look at their stock if after a new car in the future."
"Would highly recommend buying a vehicle from them."
"Would HIGHLY recommend! Thank you!"
"I would definitely recommend anyone who’s looking for finance or even buying a car outright to go have a word with the guys at Severnside!!"
"I would highly recommend this company if you are looking for a nearly new car."
Cons:
"Bad company avoid ! I got told they would hold a car for me and they would not sell to anyone else and call me if someone shows interest... they sold the car they said they would hold for me."
"All then done to us was waste our time."
"I would not recommend to anyone as it’s been a painful and stressful experience……."
"I have been refused a refund by Chris of Severnside Cars."
"I then left a negative review online and received an apologetic phone call straight away! He then offered me £300 to remove the review."
"It transpired it wasn’t cost-effective for me to gather all this data and pay for further inspections."
"I informed SCC of the findings and was asked to return the car. I returned the car (80-mile round trip) for them to investigate."