Affordable Cars Prestige Car Supermarket Reviews Summary

Customer Service

Pros:

• "I would recommend affordable cars to anyone looking for great customer service and amazing choice of cars."
• "I was looked after by Jonathon, who is the Sales Manager and he was professional, friendly and helpful."
• "The team were very professional and helpful, they updated me with every step."
• "Thank you also for the amazing after care offered as well."
• "Staff really friendly and inviting, asked me if I’d like a drink on arrival, went out of their way to help me."
• "Very friendly, helpful and welcoming."
• "The staff members are amazing they are very helpful and caring."

Cons:

• "Called the dealer shop then towed it to them they said they don’t want this car on site and they refused to fix or refund me."
• "Absolutely appalled by the way I have been treated."
• "Thanks for the “great” customer service, I’ve now purchased from elsewhere and would not recommend this company especially if you’re from an ethnic background as they treat you like dirt."
• "Sales staff once friendly and happy, turn into a sarcastic and rude mess after sale."
• "Photos are definitely deceiving. Would not recommend this Company at all."
• "Neil is so unprofessional and rude! A very pushy sales person."
• "Paul had terrible customer service, didn’t have any sympathy towards the situation and didn’t even try to get us to look at any of the other stock on site."

Car Quality

Pros:

• "The car I bought was great for its price and money had been spent on it well."
• "The car was just as described, however it did look much better in person than it did the pictures."
• "The car was prepared to a high standard and drives well."
• "The car has been delivered immaculately clean and in great condition."
• "Car was exactly as per the description and was presented to a high standard."
• "Quality and cleanliness of the car I bought was second to none, absolutely immaculate inside and out."
• "Car exceeded expectations and was competitively priced, hence my purchase."

Cons:

• "I purchased a 2016 Bentley from them, they delivered it and a windscreen impact was discovered."
• "All parts were probably swapped or something else bad undisclosed."
• "There was a funny smell (urine) in the front footwell and glove compartment of the car."
• "Within 10 days car had numerous faults."
• "On further qualified inspection it was discovered a shoddy door and wing repair with rubber overspray."
• "The car was not finished to a good standard. In brighter sunlight the paint polish is lacking and the finish streaky."
• "When car arrived on the trailer car was dirty has dents and loads of scratches which I wasn’t aware of."

Purchase & Delivery Process

Pros:

• "The easiest vehicle purchase with great communication before and after vehicle delivery."
• "Andrew has been great throughout the purchase of my vehicle. Professional and very friendly making the whole process seemless."
• "Paul was great to deal with and Rob sorted out the handover quickly and efficiently."
• "Highly recommend Affordable Cars and especially Andy who was extremely helpful and made the experience easy and stress free."
• "We bought a car from here in May 2022 and to be honest was the easiest purchase I think we have ever made!"
• "A very smooth process, got me into my new car the very next day."
• "The delivery was very fast, I received my car the next day."

Cons:

• "This garage lost a sale because of this ridiculous rule because on paper the car looked ideal for me."
• "I bought an Audi A5 and travelled from Bristol to York. When I arrived the car was not ready and the handover was then rushed."
• "Also, don't reserve the cars as they don't refund the amount, I am still chasing them for refund of my reservation fee. AVOID!"
• "I then had to get vehicle recovered home as couldn’t drive as steering was too heavy which cost me £150."
• "I called the show room and was told to take it to a local garage and use the warranty company to cover the costs."
• "AVOID, I purchased a red Mercedes from this garage they stated it had one small peace of lacker peel."
• "Many issues from the get go, system issues, communication between sales team and handover team non existent."