"They apologised and gave me a courtesy car and said they would fix it."
"I was helped by Chris, who was super friendly and patient."
"The staff were fantastic, very informative and helpful."
"Great service, friendly but not pushy staff."
"The sales team were helpful and not pushy."
"Fantastic customer service and very friendly, every member of staff had a smile on their face."
"Excellent Service, Great Friendly & Fair Staff."
Cons:
"The worst experience in the world! We went in to purchase a car, the service was awful and we were completely ignored for a good 30minutes."
"Customer service was really poor, totally left to our own devices and salesmen showed no interest."
"Customer service seems to be a very low priority."
"The customer service is diabolical, you won't be able to find a member of staff, you will be ignored."
"The staff are rude, incompetent and liars."
"What a shocking showroom, no one bothers to help you, you are left to your own devices and when you do speak to someone they are very unhelpful."
"Worst buying experience of my life. Sold a faulty car and could never get them to fix it."
Car Quality
Pros:
"The car I bought was priced to sell, and it was clean and low mileage."
"I've since had the car serviced by my regular trusted garage and all is well, I'm definitely pleased with my purchase."
"Bought a car a year ago from this garage that I drove from Leeds to North East Scotland. No pressurised sales pitches that you get from main dealers around, decent price for decent car."
"Managed to find a good quality VW polo here."
"There is a lot of stock to choose from all of them look immaculate."
"Very reliable car & also all of the other cars in the showroom were in mint condition!"
"Bought a great little run around / first car."
Cons:
"The car was listed as showroom standard !! Well that’s a joke as the interior was filthy and there was a big rip in the fabric on the driver seat."
"The car has now been inspected by the Driver & Vehicle Standards Agency (DVSA) and it has failed the MOT."
"Avoid this place ...car broke down 3 days after purchase & has had a problem every week since then."
"Now 10 months on the same problem has reoccurred."
"The list of parts which need replacing is endless."
"All cars are very shiny but a week later paint will be peeling off and scratches will come out."
"The car had problems with the suspension."
Communication & Responsiveness
Pros:
"I requested to see the car I had viewed on the auto trader site which was quickly located by the floor staff and i was told to feel free to have a good look around it."
"Recently bought a corsa I had no problems for a few weeks. After that an issue occurred with the water coolant, I text the garage and they text straight back asking me to bring it back in."
"Once we had a test drive we decided to buy, when sat in the office the phones were ringing mad so we realised that’s why our calls were missed as they just didn’t have time to answer the calls due to being so busy."
"I collected the car a few days later and then unfortunately when I was nearly home I realised that the front screen wash wasn't working, I rang them straight away and I was told to just take it back and they would get it sorted which they did."
Cons:
"Phoned up as was interested in a Ford Focus, never phoned back."
"Asked for money back and they started to ignore my calls."
"Simply answering one of the calls could have saved a lot of time and effort."
"They haven't replied to phone calls or emails or texts."
"And they don’t pick up phone calls! Can try and call all day they ignore it."
"They really do not like answering calls or messages!"
"Poor customer service, contacting this dealer upon handover is arguably more difficult than drawing blood from a stone."