"The dentists are very professional and in my experience they want a good end result as much as you do."
"The procedure was over really quickly and Anoop checked in with me a few times to give me progress updates."
"Each time when I had work done the dentist explained to me exactly what they were doing e.g. putting an injection in, they watched me to see if I winced in pain, asked me if I was ok."
"The treatment was a success and the dental staff were helpful in explaining exactly what procedure was being carried out."
"The whole procedure was completed very quickly, efficiently and most importantly without any pain."
"The work itself was quick pain free and I was very impressed with the overall impression of the staff and surroundings."
Cons:
"The dentist I saw at the time was just root canal crazy, everything needed root canal."
"Extremely rude dentist.. I was referred for an emergency tooth removal, I called to book an appointment and although it was an emergency the nearest I could get was 6 weeks ahead."
"However, the dentist who was meant to be doing my surgery was called away for family reasons without a replacement, meaning that 3 appointments were cancelled."
"Went for a tooth extraction and the dentist was not empathetic and really hurt me when he did an injection into the roof of my mouth."
"They told me five years ago that I needed a root canal... Five years later, it turns out that I didn’t need a canal treatment; only a filling replacing."
"Was supposed to be sedated as it was a Wisdom Tooth extraction, wasn’t."
"While I was sat in chair waiting to go numb the dentist and his assistant were looking on the computer at lodges and where one of them was going to stay, totally disregarding me sat in the chair waiting."
Customer Service and Care
Pros:
"For me it's: Friendly staff; a humorous dental nurse, Jenny; and a great receptionist, Tanya."
"Had two wisdom teeth removed by Jay and nurse Alison. They were very friendly and reassuring throughout the whole procedure."
"Thank you Soumia Djebbar and Sarah for the treatment and care."
"The team are amazing, always have time to put you at ease and explain everything to you properly."
"The staff are wonderful and the environment is warm, comforting and clean."
"The staff are friendly and attentive."
"The staff were absolutely fantastic. We can't thank the Dentist Mamdouh and the Dental nurse Suzie enough for their patience, kindness and professionalism."
Cons:
"Conclusion they are extremely rude and don't respect people."
"I have received no correspondence from the practice in 2 years now."
"On this basis I will not go back to them."
"Reception staff however were both rude and standoffish, felt like it was inconvenient to their day that we were there."
"The dentist was rude and said i dont want to listen to you.. 'I dont have time to waste, i need to see private patients who actually paid for the service not NHS patients'."
"The receptionist was indifferent to the point of being rude."
"After such a negative reception I will not be going back."
Facility and Environment
Pros:
"Clarendon Dental Spa makes visiting the dentist an experience to be cherished."
"And a calming environment free of those whirring drills that strike the fear of God into most of us as we await our turn."
"The surgery is very clean and well maintained, and is decorated very elegantly."
"The Dental Spa is lovely and staff very friendly and helpful."
"The clinic itself is really clean & modern and staff are friendly."
"The Spa itself was clean and stylish."
"The practice is also attractive and well laid out with all the up to date equipment."
Cons:
"The seats are all ripped and the place feels messy."
"I then received a text message a few weeks before my 3rd rearranged date saying the appointment had been cancelled. No courtesy call made to me and no date offering a confirmed appointment."
"I was left to go on my way with a leaflet which wasn't ideal."
"On my first visit to the surgery I was just under 10 minutes late as I had trouble finding it."
"On arrival I was told that the dentist had already taken in the next patient although no courtesy call had been made to check if I was coming (or to cancel)."
"My only feedback would be to find a way for patients to gain entry to the gated rear."
"I needed emergency treatment they called me then when I answered they hung up."