Burley House Dental Care Reviews Summary

Professionalism and Expertise

Pros:

• "I am a locum dental nurse with over 30 years experience and I can say, hand on heart, that the practice is second to none."
• "Catherine is a very professional dentist who gives you a frank and honest appraisal before starting any work."
• "Catherine has literally saved my life. My son came off his bike and broke his two front teeth... Catherine answered... and spent about an hour talking me through all my fears."
• "Catherine is very easy to talk to and always discusses any treatment options in a clear manner, without any pressure."
• "Catherine not only saved my teeth and improved my dental hygiene, she has been fantastic when I had a tooth infection."
• "Managed to diagnose periapical abscess over the phone based off a phone camera picture!"
• "The doctor was friendly and also professional."

Cons:

• "Level of care was okay for basic dental practice; but their prices and sales techniques leaves much to be desired as well as poor customer service when a problem was reported to their staff."

Customer Service and Care

Pros:

• "The whole team were brilliant, explaining the process and then carrying out the dental work with no pain or discomfort at all."
• "Not only is the dental care of the very highest standard, but the friendliness and professionalism of all the staff is exemplary."
• "The team we’re all so welcoming and made a huge effort to make me feel comfortable."
• "Their outstanding care always goes that important step further and looks after all aspects of your dental health and oral hygiene."
• "The staff provide a friendly and comfortable atmosphere in which whatever you ask for is never too much trouble."
• "Catherine was very approachable and made me feel relaxed and safe, she reassured me that I would be getting the best care."
• "They do a stellar job of looking after you and putting your mind at ease."

Cons:

• "A lot of joking about which is ok but can be insensitive and unkind."

Atmosphere and Experience

Pros:

• "I used to dread going to the dentists and now I actually look forward to it!"
• "A fantastic experience with a great team to relax you before falling into the clutches of Catherine."
• "You will go in and out smiling, it’s not meant to be fun is it but that’s why this practice (well Catherine!) is so unique!!"
• "All the team are fabulous and everyone does their utmost to put you at ease."
• "The team at Burley House are so friendly, welcoming and make me laugh."
• "The entire team here are Amazing!!"
• "The atmosphere is so friendly and calm at Burley House."

Cons:

• "I wouldn't advise anyone bother with this place; overall I'm a very disappointed customer."