Hartwell Grimsby Ford Reviews Summary

Customer Service

Pros:

• "The sales team at Hartwell have always been a pleasure to deal with, super friendly, incredibly helpful and an around fab team."
• "Helpful and efficient team comprising Connor, Garry and Daryl made the process of purchase and delivery easy and stress free."
• "Everyone who works there, are so friendly and helpful."
• "The professionalism and communication from Andy Almond at Grimsby was to an excellent standard and turned my experience from negative to that of positive."
• "The team were amazing from start to finish."
• "The customer service from the 1st phone call was fantastic."
• "The customer service delivered by everyone was of highest standard, Mathew or personal sales representative was excellent, his customer care, attention to details made the exchange of my vehicle an easy, swift occurrence."

Cons:

• "Customer service is questionable."
• "Very much disliked the service here, almost couldn't be bothered."
• "Very poor service that will make you regret using them."
• "Customer service is appalling."
• "I would not give any star, really poor service."
• "Stay clear!! Customer service is shocking...fob you off and leave you with no transport after leading you on."
• "Shocking customer service. Liars and crooks who take your hard earned money and then refuse to return your calls when you have a problem."

Vehicle Service and Delivery

Pros:

• "Just bought my new car from Hartwell Ford, Grimsby and must say what a 1st class service I’ve received."
• "Amazing Service as always."
• "We have our cars serviced and mot here all the time. Staff are very friendly and always keep us updated with the progress."
• "Recently had my Ford Ranger serviced at Hartwell Grimsby absolutely first rate."
• "Car was prepared lovely, cleaned and had some minor issues sorted out by the time I arrived to collect."
• "The car turned up in immaculate condition (valet service, 150 checks on the car as standard from Ford)."
• "When i collected it, looked like new, they took the time to clean it.... awesome service."

Cons:

• "Only booked service due to being tied with warranty. Car returned to me without even being valeted."
• "It took 3 months to get a refund and return the car."
• "Car was delivered to me from Grimsby but wasn’t insured, no confirmation as to if they did or didn’t complete my 7 day insurance."
• "Went to pick up car and the bubbling reg plate was not replaced as promised and it was not valeted properly."
• "Received a vehicle with 1 key and had to sort the other myself."
• "They expected me to pay £1,800 for the repair."
• "Sent me away in the car with NO TAX and It broke down the next day due to a dodgy battery."

Sales Experience

Pros:

• "excelent service so far. went to look at mobility cars and the young man (kevin) who dealt with me was a delight."
• "Sales advisor knowledgeable and friendly."
• "Because of the after sales alone I would definitely but a car from these again."
• "Extremely happy with the service supplied by Heartwell dealt with the salesman Connor who is extremely helpful."
• "A great experience in the showroom when buying our new cars."
• "If you are after a Motability car, go see him nothing was too much trouble and he kept me informed through everything."
• "I was very pleased with the service given."

Cons:

• "I'm really disappointed. I'm not going there, never ever again."
• "I purchased a Nissan Pulsar from Hartwell Grimsby and although ok service in the beginning it became a bit of a nightmare."
• "Worst car buying experience ever. Never return calls I had to chase them for info all the time."
• "I will never trust them again and I will definitely not buy a car from them again."
• "Very greedy salesmen."
• "The salesman I dealt with was unhelpful and arrogant."
• "I bought a car from hartwell grimsby and it has been on my front for two weeks now broke."