Wilson and Co Vauxhall Grimsby Reviews Summary

Customer Service and Aftercare

Pros:

• "The whole team at Wilson and Co Grimsby are excellent, from the second you walk into the showroom you are met with a warm welcome, nothing is too much trouble for them."
• "I cannot fault the experience I receive at Wilson and Co, Grimsby today and over the years I have purchased Vauxhall cars."
• "Fabulous dealership! Really helpful staff in the sales team that made buying really straight forward and easy."
• "The service we received was above and beyond, from telephone calls, collection of vehicle, and follow up."
• "Best service ever gotten from a wholesaler, Doug England is one of the most likeable employees there and was super helpful."
• "Very eficient and professional. the sales rep was brilliant she made us feel most welcome and I ended up exchanging a deal with my car ECT."
• "Cannot thank all the team at Wilsons enough for there exceptional service, professionalism and customer care, it is second to none."
• "Great service and friendly staff. In particular, Doug was extremely helpful and I would definitely recommend Wilson and Co to those looking to buy a car."

Cons:

• "Avoid – Zero Aftersales - Shocking experience."
• "Returned a faulty car on Saturday and Nathan one of their managers assured me that my deposit will be processed on Monday. It's now Thursday and someone else is now telling me that I need to call DVLA and chase up the log book before I can get my refund."
• "Ill be 100% honest in my review. Bought my 5th vehicle from this lot and never again. They were always good in the past but the aftersales service is now appalling."
• "Poor Aftersales, although staff are pleasant, they don't return calls, respond to any difficulties linked to your vehicle post sales other than to allot blame on the customer as an initial position in every situation."
• "AVOiD... Purchased a car travelled 5 miles & the head gasket failed... Engine bay was spotless when I collected, 5 minutes down the road in Laceby, oil creamed up in the water & water creamed up in the oil, with oil pouring out of the head gasket, it has obviously been prepared to hide these issues, towed the car back to them, told on Saturday we will refund you, so I left the car, on Monday they say tough come & pick your car up nothing to do with us."
• "Poor Poor Poor service, very rude staff, over 1 month without vehicle due to constant mistakes made at every level within this company."
• "Shocking and expensive service! Changed brakes that didn't need changing, charged for problems that weren't resolved and kept getting charged until they were."
• "Poor service can never get an honest answer from any of the sales staff, car broke down & told parts not under warranty. Passed info to trading standards."

Sales Experience

Pros:

• "The staff honestly had a family dynamic about them, it was great to see them communicating with each other and taking the time to speak to each other's customers."
• "Wilson & Co Grimsby were really helpful and I'd recommend them because Mark our salesman, went above & beyond to find us a car we liked, this being from a dealership in Grantham."
• "Want to say a huge thank you to Hannah at Wilson and Co Grimsby for delivering an outstanding service and also sitting me into a Vauxhall Grandland X almost seamlessly."
• "I dealt with Charlie Snell and he was an absolute joy to do business with. He listened to my requirements and not only satisfied them all but exceeded them."
• "The staff at Wilson & Co Grimsby were good because they were very knowledgeable about the car, the finance available, GAP insurance and all aspects of the sales transaction."
• "James went above and beyond to get me a video of a car that had just arrived. The video was done within an hour of my enquiry."
• "I'd definitely recommend Wilson & Co Grimsby to friends and family because. They are very professional in what they do, including, Sales, Service and all the other departments."
• "After some consideration, I finally bit the bullet and purchased a used car from a main dealer along with an extended warranty. The sale was hassle free."

Cons:

• "Absolute joke paid £400 for a warranty despite my reservations and after only a few months the car developed a coolant leak took it to the service desk and explained the problem only to be told it was £120 for them to look at it."
• "Visited this business the other day and discovered that a member of staff working in the premises was infected with COVID 19 and although he is wearing a face mask he is working with other staff who in turn were mixing with other staff who were mixing with customers."
• "Went to collect my car on 21/10/21 and I was not impressed with the level of service at all."
• "Unless you really cannot find an alternative elsewhere, I would strongly recommend not using Wilson and Co., and if you have to, please be very careful."
• "When buying a used vehicle make sure to check if a service has been carried out (as I was told today, a service isn't mandatory) and if it has, what service it was."
• "Bought a car, 8 months later, less than 3k miles, both front suspension arms fail, and no warranty... 2nd time I've been burnt by this company, never again. go elsewhere."
• "Saw a company vehicle In Grimsby FT70EZV an orange Corsa with company decals all over it on Asda subway the salesman was on his phone while driving this is illegal."
• "Never have we been made to feel so uncomfortable and judged by appearance as we have at this garage."