Maidstone Car Bodyshop Reviews Summary

Customer Service

Pros:

• "I was made to feel at home and at ease with every interaction and the care and advice given was remarkable."
• "Mark and Jayne- excellent customer service and felt at ease sorting everything out."
• "They are brilliant, very welcoming, and reassuring."
• "These guys are wonderful, would always take my cars back to them, very honest and friendly."
• "Both Jayne and Mark explained the procedure of my car body repair and provided me with a courtesy car for the duration of the time."
• "Mark and Jayne are the nicest people ever to run a car business."
• "Jayne and Mark are a professional team they have turned a six-year car into a brand new vehicle."
• "The garage remained open during covid-19 and I got my car back in pristine condition today."

Cons:

• "Don't go here unless you want be called a little man and be belittled by an old man who boasts how many people come to him!"
• "If you know nothing about cars, he will treat you like you are stupid."
• "Disgusting service, will give 1/2 a star if possible but can't unfortunately!"
• "They say hardly any effect on your no claim bonus. They overprice the job."
• "I can’t fault the team how friendly they was. What I can fault and luckily I know about cars and work on them is being quoted a high sum of £1500 for a dent that cost me £40 in the end."

Quality of Repair

Pros:

• "The car looked better than when I bought it. FLAWLESS repair."
• "My rear quarter panel/bumper were repaired and painted to an incredibly high standard."
• "Can tell that these guys enjoy their job, top notch work."
• "The skill and workmanship that went into repairing the damage on my car was exceptional."
• "The new bumper is a perfect colour match with no imperfections."
• "The finish was perfect and Mark and Jayne were a pleasure to deal with."
• "Mark managed to sort out a really bad dent on my bikes fuel tank, and I must say the quality of the work and finish is amazing."
• "The quality of finish and attention to detail is second to none and I thoroughly recommend them."

Cons:

• "Unknowingly I presented Mark with a massive challenge - to colour match an old Suzuki candy paint called Candy Antares Red. When I collected the fairing panels I was unhappy because they were not a match."

Insurance Handling

Pros:

• "Jayne handled everything with my insurance which made my life super easy."
• "Jayne talked me through the insurance side of things and was happy to answer any questions."
• "Jayne dealt with all correspondence from the insurance company."
• "Jayne who runs the office was great, she turned a complex insurance claim into a stress-free process."
• "Jayne rang my provider for me so we could go through it together, said all the right things to them on the phone to start the process."
• "Jayne and Mark took over from there, sorted out all the paperwork and I had to do nothing more until I picked up my beautifully repaired Mini."
• "They liaised with my insurance company and assessor which kept it smooth and easy."
• "I took my car for an estimate to Maidstone Car Bodyshop and immediately trusted them to do a good job. I received advice regarding the insurance claim."

Cons:

• "They say hardly any effect on your no claim bonus. They overprice the job and time you realise that is too late. Now from NCB 13 down to NCB 4, more than doubling my insurance."

Communication and Updates

Pros:

• "I was kept informed right through the process and was even sent an update video."
• "The car came back as if it were new. Many thanks to Mark and Jayne."
• "They went above and beyond and wouldn't hesitate to use them again."
• "Really pleased with the finished job, a proper family run company with no hidden surprises!"
• "Jayne kept me informed of each stage of the process."
• "They even done my dad's car and we will not go anywhere else or recommend anywhere else other than Maidstone Car Bodyshop."
• "I am so happy with the service I got and could not recommend them enough! Thank you!"
• "Jayne, Mark, & team at Maidstone Car BodyShop. Always so friendly with excellent Standard of works."

Cons:

• "The original woman who I spoke to was lovely but the man is something else!"
• "I don’t usually write reviews, but the service here definitely warrants one."
• "Mark and Jayne are so helpful and friendly, whilst also providing a brilliant service."
• "I am really pleased that I took my car to Maidstone car bodyshop. Mark and Jayne and the other workers fell over backwards to help me, really pleasant people."