C & D Services UK Ltd Reviews Summary

Customer Service and Professionalism

Pros:

• "They are second to none; from the moment I took my car to be assessed their expertise shone through."
• "Ashley and Dave welcomed us and were so professional; they jointly assessed the damaged thoroughly and were courteous throughout."
• "Ashley to whom I had had conversations with at C & D was so polite and nothing was any trouble."
• "Professional, polite, reassuring service with superb bodywork to my damaged car."
• "Honestly the best customer experience I've ever received. They constantly rung with updates every step of the way."
• "We were greeted on the forecourt by the body shop director who immediately made us feel at ease."

Cons:

• "Not best impressed was told roughly the job would be one price ended up paying 60 quid for a quote that eas refundable if you go with them."
• "AVOID!! EXTREMELY POOR QUALITY OF WORK!! The staff were rude!"

Quality of Repairs

Pros:

• "The repair was carried out within days and everything was to a high standard – the repair and the customer service."
• "My car is a limited edition with special unique coloured paintwork I was so worried the paintwork which had to be undertaken wouldn’t match but it did."
• "Fantastic job in the car, very pleased. Highly recommended these guys."
• "The repairs are excellent and while I hope to not need crash damage repair again, if it happens I'll go back to C&D Services."
• "I finished up at C & D more by accident than design via my insurance company and it was the best thing that could have happened in the circumstances."

Cons:

• "AXA Car Insurance made me take my car to them for repair and they have destroyed my car. Sprayed paint all over my tyres and wheels."
• "They car con artists. Liers. Cheats. AVOID AVOID AVOID."

Communication and Updates

Pros:

• "Ashley was dealing with my file and I cannot thank him enough for not only keeping me updated every step of the way."
• "They kept me fully informed as to progress of my repairs and when the car would be completed."
• "Phenomenal communication throughout, from initial contact to final collection."
• "I received almost daily updates and was given advice on speaking to our insurers and making sure we had our repair approved as quick as possible."

Cons:

• "Please please DO NOT EVER USE THIS COMPANY my car had been sent through my insurance company, after too many calls I got my car fixed double than the completion date. Really rude customer service."