"Their communications were phenomenal! Late evening customer service went above and beyond and gave me piece of mind."
"The guys at reception are always friendly and extremely polite and when talking to the mechanics they are the same."
"Really pleased and will always use this garage from now on. Excellent service. Highly recommend."
"Second time using Binley Woods and yet again i am very happy. Extremely professional, lovely receptionist."
"Staff at garage contacted me regularly with progress and updates."
"First time using Binley Woods Service Centre for an MOT and Full Service, and I will definitely be using them again. Fantastic service, polite, friendly and professional. Great communication."
"I always come to Binley Woods Service Centre and find everyone to be friendly and really informative."
Cons:
"Behaviour of stuff very unprofessional and they seem they don’t care when you have problem."
"Zero communication throughout, terrible service and would NOT recommend anyone use this garage if you need your car back same day."
"SHAME ON THEM so sad to see small businesses behaving like this it’s why people don’t trust."
"Disappointed that I've used these for years and they saw fit to fail my car MOT on things that wouldn't even have been advisories elsewhere."
"They made me feel very unwelcome and were instantly on the defensive."
"Safe to say I will not be going back there again."
"Stay clear from this unprofessional garage, just take your money and not do the work that is paid for."
Quality of Work
Pros:
"Took my classic car in for MOT, the garage worked wonders on my car."
"Prices for any required work are very reasonable."
"All completed within a couple of hours at a competitive price."
"By far the best service garage I've used from London to Coventry. 5/5."
"Their MOTs are completed to a high standard and promptly."
"Would highly recommend friendly staffs excellent service quality good fast & reliable service pleased with work carried out well kept informed clutch & cylinder replacement & full service was like new car free wash & clean in & out free pickup service."
"We received excellent customer service from the vehicle technician who did a full safety check of our newly purchased vehicle."
Cons:
"I booked a visit to fix my car and on the booking form I had already explained the problem with my O2 Sensor... The mechanic only reset the error without going to the root cause of the problem."
"They had also informed me that my water pump needed replacing... I took my car to a local garage, and they informed me that there was nothing wrong with the water pump."
"Disgusting service, Blew up my car, did burnout and speeding."
"I had requested my brakes to be Brembo make, they had not noted this, luckily I double checked day of dropping off. Initially the brake change was going to be done with a cheaper brand not suitable for my car so once again not taking the phone call request down correctly when booking."
"Full major service along with recovery and new battery fitted after only a new 1 fitted 3 weeks before never diagnosed what is killing battery just changed for new now battery is dying again and also vehicle down on power."
"Two wrong diagnostics has cost me nearly £2000 in repairs and the original issue is still there and since getting my car back the gears now don't work properly."
"Put my car in for an electrical fault. They replaced a wheel bearing which cost 240 in the hopes this would solve the issue and claimed they had run an advanced diagnostic to find the fault."
Communication
Pros:
"I was kept updated throughout the day about the progress of the work."
"The online booking process is quick and easy and I was able to book an appointment for next day."
"I contacted the guys at Binley Woods who gave me a detailed quote over the phone and managed to get me booked in the next day."
"Had a full service and Mot done on my car. Had pick up and drop off service, impressed with service and had peace of mind."
"They always keep you informed of any issues and advise on the best action."
"I’ve always been kept really well informed of work needing to be carried out, which has been done with as quick a turnaround as possible."
"Their communication was excellent and I was given regular updates."
Cons:
"So it was returned to the garage where it sat for a further 6 days with little to no update unless I called to chase up."
"Booked service and mot via service point, would not answer calls or reply to texts to question whereabouts."
"Communication very bad told them my wife would be collecting the vehicle when she had got a taxi to the garage they had already taken the car back to my address and didn't even know where it was when asked."
"Booked an appointment with them, took the car in at 8am, they refused to give an update after calling them through the day."
"I booked my mot at 12.15 so I left the car and went for a walk to combe Park. After 3 hours I start worried so I decided to come back and ask about my car. Car was ready but unfortunately no one was bothered to call me."
"Booked diagnostics appointment, took the day off work, arranged for someone to give me a lift back since its 10 miles away so they also had the day off work. Got a call the day before the appointment asking if I could rearrange for the following week because they were short staffed."
"Booked car in for MOT for Tuesday using collect and drop off service... Car was finally collected at 13:45."