ECF Car Care Reviews Summary

Quality of Service

Pros:

• "The quality of the work is excellent."
• "The work was carried out to a really high standard."
• "The standard of work carried out in my car is of a very high quality."
• "The repairs were completed to a high standard."
• "The work carried out is first class, I could not tell the difference between theirs and the manufacturers work."
• "The repair although complex was completed under the time frame set out."
• "The repair job was superb, you'd never know anything had been done, like new."

Cons:

• "Was booked in following an accident for repair. Car was returned without repairs having been done."
• "The boot only now locks intermittently. They insist it was ok when they returned it."
• "Small chip on the door that I was assured would be dealt with is still there."
• "The only thing I noticed when I pick it up, is that although it has been cleaned outside, I still notice a few feathers inside the grill."

Customer Service

Pros:

• "Customer service was fantastic and staff were very helpful and polite."
• "The garage kept me informed throughout my repair with phone calls and text updates."
• "Outstanding service throughout from ECF - friendly and knowledgeable communication in reception and on the phone."
• "The receptionist, Hannah, is an asset to the firm with her very professional and friendly approach."
• "Staff are extremely polite, friendly, helpful and efficient."
• "Both Hannah and Amy, were very helpful with explaining the repairs through car insurance and ensured every update of my car was communicated."
• "Couldn't fault ECF, kept us up to date with the repairs on our car both via automated texts & actual human phonecalls."

Cons:

• "Don't know where to start. The older woman on the desk is full of arrogance and bad customer service."
• "I didn’t get a curtesy call at all. I had to chase it up the next day."
• "Good experience with this company as they were the insurers choice. Only bad thing is they gave me 1.5hr notice to collect car just before Christmas which was not enough notice and I had to cancel plans with my children."

Communication

Pros:

• "I was kept informed of progress throughout by texts and phone calls."
• "Highly recommend and I'll definitely, definitely be returning. Thank you ECF!"
• "ECF made dealing with a car accident a much easier process by dealing with my car insurance company for me."
• "Kept up to date with vehicle status via text, repair work was completed quickly and professionally."
• "Their level of customer service is excellent."
• "Communication was amazing, keeping me updated along the way."
• "Their communication was great and they kept me informed through the process."

Cons:

• "I have been given multiple 'estimated repair dates' and none have been reached."
• "It wasn’t explained to me that I would not be getting my car back the same day."
• "I was called with an update once completed."

Efficiency

Pros:

• "No impact to my day whatsoever, and a brilliant professional job."
• "Our repairs were completed to a very high standard and was really fast."
• "The work done to my car was to a very high standard and was done in such a quick time."
• "Work completed was fantastic and had continual updates throughout."
• "The repairs are to a high standard and puts my car back to 'as new'."
• "They kept me updated throughout the process and completed the work ahead of schedule."
• "The repair was done sooner then the timescale given so that was a plus."

Cons:

• "Good service, bit slow because extra parts needed - not their fault."
• "Had to wait on parts which delayed the repair."
• "When there was a delay (on parts being supplied) I was informed of this."