Seymours Estate Agents West Byfleet Reviews Summary

Customer Service

Pros:

• "Kirsty Haydon was our point of contact and she was the best!"
• "They have kept us well informed throughout the process and communicated well."
• "Kirsty Haydon from the Seymours team was always on hand and working above and beyond to help get the deal over the line."
• "Our account manager Clarissa Crowther managed our house purchase very well, with excellent and prompt communication."
• "Kirsty was on top of the process from day 1 and incredibly efficient, helpful and upbeat throughout, working hard to keep me updated on the progress of my sale at every stage of the process."
• "Everyone I have interacted with, Alex, Luca, Jake, Vince, Matthew, Fiona and most importantly Kirsty have always made sure that we were looked after and our requests prioritised."
• "Dealt with Kirsty at Seymour’s for our Purchase. It was far from plain-sailing (what house purchase is!), but Kirsty was unflappably helpful and kept us informed the whole way."

Cons:

• "Avoid like the plague if you have a fairly low value house to be sold."
• "Unprofessional and careless Company! They knew my email and mobile no - but no one contacted in any form to cancel the appointment or give me an update on the house."
• "Just had an estate agent round from Seymours West Byfleet and he was rude, arrogant and spoke down to me like I was beneath him."
• "Really poor and uncaring estate agents who treated us terribly. Seemed to pretend to care about us as buyers and gave us certainty that the house was ours whereas in reality they were just using us as a pawn to get another buyer to offer more."

Efficiency and Results

Pros:

• "It was really amazing that we made a completion in 50 days!!!"
• "We had 15 viewings over three days and got three offers."
• "We re-marketed our property with an open day which resulted in numerous offers, even over the asking price!"
• "They were extremely professional, gave us honest advise and we were delighted when we were able to accept an offer (full asking price) on the same day we went on the market."
• "Our house purchase went through very quickly and smoothly and Seymours were a big part of that."
• "NOT TO MENTION THAT THEY SOLD OUR HOUSE IN HALF A DAY BEFORE IT EVEN WENT OFFICIALLY ON THE MARKET."
• "Within 24 hours, they had more people through our door viewing our house than the other estate agent had arranged in a month!"

Cons:

• "Two of the estate agents valued the property, in our opinion, too high and we would not have sold, or sold quickly, had we opted to go with them."

Professionalism

Pros:

• "The staff are all very professional and a delight to deal with."
• "They were absolutely brilliant at marketing, photographs and pricing strategy was spot on."
• "Their marketing skills were excellent."
• "Especially Alex, Jake and Fiona have been extremely professional in helping us complete the deal."
• "Seymour's sales staff, typified by Lucy, were smart knowledgeable and professional."
• "Impressive and professional from start to finish. We were pleasantly surprised by the number of viewings generated, the consideration given when arranging viewings and the feedback we received."
• "Michael Torchio is one of the best estate agents I have dealt with."

Cons:

• "Habitual liars, underhand tactics and only looking out for number one."

Personal Touch

Pros:

• "A great all round experience. Thank you."
• "A big thank you and highly recommended!! 🙂"
• "I feel like I’ve not only got a new home but also a new friend."
• "Seymour’s delivered a much more personal experience and you feel that the staff genuinely want to find the best property for you."
• "There's a family feel to the branch and there is always someone there who will try to help."
• "The team at Seymour's have managed the sale of our property brilliantly."
• "We sold with West Byfleet Seymours Estate Agents and they went above and beyond with their excellent service."

Cons:

• "I had one who was firstly very late, then secondly said 'you have 5 minutes for this house as I'm running behind', and thirdly when I asked general questions about the house and area she actually said 'I don't know, if you want to ask questions you can call the office'!"