Renault Cardiff Reviews Summary

Customer Service

Pros:

• "Recently purchased a vehicle with these guys and dealt with Stanley. The service that he had given was brilliant!"
• "Our salesman Kevin was great, kept us informed weekly of the build and delivery phases."
• "The whole experience has been wonderful...the staff were friendly and very helpful...they were very respectful and nothing was too much trouble."
• "Fabulous sales experience from Heather, didn’t feel any pressure whatsoever and was a very enjoyable experience!"
• "Just purchased a new Clio with Heather and the service I received was fantastic."
• "We collected my mum's new car from motability today and we have been very impressed with the service."
• "John Stokes the service advisor is very knowledgeable and I’m really impressed with his experience and advice."

Cons:

• "Bought an used van and had it delivered around 25 days ago, only came with one key, emailed/called a few times with no resolution."
• "UPDATE: Experience with the second Car not so good, all of the good work above completely undone."
• "Upsetting experience coming from a main dealership, would rather go local next time."
• "Rung up this morning asking for the price of a car part. Was told someone would call me back as soon as they go off the other line. Six hours later no return call being made as of yet."
• "He then switched mode and started ignoring us, plus Renault complaints are useless."
• "Worst servicing ever experienced. On hold for ages, then no one knows what's going on, then you have to wait weeks for your car to even be looked at."
• "Avoid used cars at all costs."

Delivery & Aftercare

Pros:

• "Answered all the questions and delivered the car as promised."
• "I waited a long time for my Clio to arrive, due to the chip problem, but I was reliably informed of the progress throughout the months by Kevin Brown - a reassurance that was much appreciated."
• "Staff member Huw was very helpful from start to finish."
• "Wonderful Experience at Renault Cardiff! Heather has been an amazing help throughout the process of getting my new car."
• "I just want to say THANK YOU to Joe and Thomas for a very smooth and quick turnaround process of everything."
• "Kevin Brown did a great job of keeping me informed during the wait for the car to arrive."
• "Ricardo was very helpful and patient and went out of his way to accommodate all of my needs."

Cons:

• "Bought car with damage and filthy dirty with the promise it would be collected and put right."
• "Above remains true however customer after care is poor. Vehicle has since had a recall."
• "It took four visits of 'Hi your cars ready to pick up'..... It wasn't ready unfortunately."
• "Once car was eventually collected it was returned with overspray all over the arches and wheel nut caps missing."
• "Aftercare was zero. Now were stuck with a damaged car and no help."
• "The last straw was we had the car back with dirty marks all over the ceiling."
• "Car was booked in for Monday 20th Feb. Arrived and no record of booking and no part ordered."

Sales Team & Experience

Pros:

• "Fab bunch of people and excellent service whether buying a car or having a service."
• "The sales executive (Huw) who handled the sale was great in every aspect."
• "The Renault Team were very welcoming and nothing was too much trouble for them."
• "We received excellent sales service from Renault Cardiff. The sales manager Kevin has been helpful and attentive throughout the buying of our new car experience."
• "Superb customer service from Kevin Brown. Very knowledgeable about the range of cars & what might suit his customers needs."
• "Bought another fantastic vehicle from Heather at Renault Cardiff."
• "Would recommend Renault Cardiff for the place to go and Huw to help you find the right car."