The Range, Alphington Reviews Summary

Customer Service

Pros:

• "The person serving in the cafe had the most disgusting attitude."
• "Waiting for customer service and was completely ignored by the lady with blonde curly hair and glasses."
• "They miss-sold an item and then were entirely unhelpful at customer service."
• "I visited Sunday, it was very busy. The Cafe had queues, but only a couple of staff."

Cons:

• "Needed Customer Services on this occasion to sort a product exchange. The two ladies in attendance were lovely."
• "Their staff member who either has autism or some sort of special needs helped my partner put out table and chairs in the car."
• "I went to the range to pick up my daughter birthday present and I asked the lovely lady at the till is she had something that I could uses to hide it getting the present to the car she she went out of her way to help."
• "I had a problem with some curtains I had bought (manufacturers fault). The staff could not have been more helpful to try to rectify the problem."

Product Quality and Selection

Pros:

• "The range is pretty decent place to go has allot of things you tend to forget and you see it all there."
• "Huge selection of quality items at head-scratchingly low prices."
• "This store is always up to events and occasions."
• "Good for a bargain. Most stuff is of decent quality but some to be avoided."

Cons:

• "Products in the Range are competively priced. The quality and grades of the products vary. Items I have purchased in the past have limited lifespan."
• "Had everything I needed at a fair price. Not everything is of the highest quality."
• "It used to be good value for money but prices are just as much as other shops so there for rather than go straight to there I shop around."
• "The person serving in the cafe had the most disgusting attitude. She had glasses, hair in a bun and tattoos."

Pricing and Value

Pros:

• "Brilliant shop with a lovely RANGE 😁 of items at reasonable prices."
• "This shop is incredible value and has a large amount of stock."
• "Good selection, easy parking. Went for fireworks today. Colleague was knowledgeable and quick to serve me."
• "The Range has to be in my top 3 shops to go to. They have everything you could wish for and at good prices."

Cons:

• "Won't be returning to this store 😔. Price tickets are misleading."
• "Whilst visiting the area was so pleased to find the RANGE store ☺️ Bought some items which i was very pleased with so returned the following day to purchase same item for friends to find they had been increased in price but still advertised at the cheaper price!"
• "Reading the reviews, incorrect pricing seems to be a common theme. This store needs to get its act together."
• "Very badly managed store led by a very ignorant manager called Debbie. Started an argument with me because hardly any of the items on the shelves in the art section were priced."

Store Layout and Cleanliness

Pros:

• "Very large store, with a wide range of products. Prices are very competitive."
• "The Range is enormous, very clean and tidy. It has an impressive range of products."
• "Store was clean, bright and welcoming. A great selection of homewares."
• "Handy location just off Alphington Road and with ample parking."

Cons:

• "Sadly this range reminds me of a bad woolworths with none of the charm. The store layout doesn't really work."
• "The shop is same as all others in the chain....haphazard placing of goods and many not priced."
• "It's lost some of its attractiveness since it moved to it's new location. The new place seems cold and un-welcoming."
• "The toilets on the other hand were abysmal. Dirty, smelly and very unpleasant when I visited."