Jordan Bikes Reviews Summary

Customer Service

Pros:

• "Staff were incredibly helpful and knowledgeable without being pushy (a special shout out to Dylan)."
• "Great customer experience with Joe from Jordan Bikes."
• "Everyone I dealt with were very friendly and professional! Excellent service and would definitely buy from them again!"
• "Joe made purchasing my first bike such an easy and enjoyable experience - always called back when he said he would."
• "The staff are really friendly and helpful."
• "Joe in sales really experienced and a pleasure to deal with."
• "The staff are all very friendly and helpful, in sales, service and the clothing bit."

Cons:

• "Unfortunately you can't test ride them, but I understand why as they were all spotlessly prepared."
• "The last little issue was the left handle grip wasn't glued on properly and started to rotate and slip off."
• "The bike I bought had little scratches."
• "The bike I chose had a small fault on it that wasn't dangerous and probably wouldn't been picked up on by someone who was not mechanically minded."

Communication

Pros:

• "Jordan bikes picked it up, sorted problem, and returned it no quibble, excellent communication throughout."
• "Joe did a detailed video for me on WhatsApp."
• "Great communication from Joe. Was able to help with any questions or queries without hesitation."
• "After a chat with Joe I received a video walkaround which had good detail."
• "Full and detailed walk around video of the bike was provided and they were always on hand to answer any questions."
• "Plenty of questions answered through email without delay."
• "Communications and customer service was fantastic - thanks Dylan 👍"

Cons:

• "Shame I had to pick my bike up on his day off."

Delivery & Condition of Bikes

Pros:

• "I bought a GSXs1000 over the phone due to distance and it was delivered to me and my px collected."
• "The bike arrived safely just 3 days later and looks just as impressive as the photos on the website."
• "The deal was based on trust and 3 days later they delivered it on a Sunday."
• "The bike was delivered the same week of purchase and the condition of the bike was exactly as described."
• "The bike was safely delivered to me over 120 miles away from their shop and carefully handed over without drama."
• "The bike was delivered in perfect condition as was shown in the detailed video, prior to buying."
• "Delivery was easy, well priced and turned up bang on time."

Cons:

• "Had an excellent experience with Jordan Bikes. Purchased the bikes online after received a thorough video of the bike. The bike arrived promptly yet there was an issue with the throttle which must have occured during transit."
• "The only little issues I've had so far was when I first purchased it I got it home and went to take it for it's first ride out I got about 200 feet away from my home before it ran out off petrol."