Dobbies Garden Centre Leicester Reviews Summary

Restaurant Service

Pros:

• "Excellent service at the Rothley Resturant. lovely food, great customer service, polite and friendly."
• "The cafe was excellent."
• "Booked for 15 people for an afternoon tea for my daughter's baby shower. The table was set up beautifully and we were all greeted with smiles."
• "After a few visits, they're already making the drinks by the time we get to the till."
• "The Staff were wonderful and couldn't do enough in a friendly and approachable manner."
• "The restaurant staff were very friendly and happy to be of service, cakes were good and even the assistants clearing the tables were chatty and friendly."
• "Approachable friendly staff."

Cons:

• "Restaurant is painful. 5 staff one serving at a rate of one customer every 10 minutes."
• "Service was exceptionally slow."
• "A very abrupt cash out assistant on the verging on being rude."
• "Dreadful. Took 45 minutes to get one of the worst vegetarian breakfasts I've had in a long time, half of it was missing."
• "However when your 'simple' breakfast takes 40 minutes to arrive in a near empty restaurant, your coffee is cold/gone and they still get your order wrong."
• "I think 45 minutes to wait in a not busy at all restaurant for 2 incomplete breakfasts is a bit of a shambles to be honest."
• "Waited 20 mins to place an order at the counter and then another 30mins before one tuna melt panini arrived."

Cleanliness

Pros:

• "The staff are really observing covid-19 rules very well."
• "In these times of COVID cleaning, I did see tables being cleared and sanitised after use."
• "Eating area pleasant and quiet."

Cons:

• "Most tables were unclean with only one person clearing away."
• "Last time I came to visit was untidy this time it was filthy."
• "The garden centre was very messy and disorganised and the cafe was even worse!"
• "Unfortunately recently I have noticed the soft play area and the floor area to be really untidy, dusty and full of food."
• "However, the Restaurant was sadly lacking basic cleanliness."
• "The toilets are the worst I have had the misfortune to use."
• "What a disorganised mess and what we did find was so extortionately overpriced."

Product and Facility Quality

Pros:

• "Well stocked with plants and garden bits."
• "Garden Centre is pleasant and lovely to walk round. Staff are very friendly."
• "Massive range of garden equipment, lighting and tools, also gifts and novelties."
• "Great Christmas eve morning spent having breakfast with Santa."
• "The gentleman who helped me was absolutely brilliant. Took time to assist me. First class service."
• "The garden centre has a good choice of plants that are well cared for."
• "A lovely garden centre."

Cons:

• "Cold stuck together dry rice, tiniest amount of chilli con carne."
• "We went to buy a reasonable priced plastic greenhouse, none."
• "It looked as though most of the seams hadn’t sealed together which at £6.99 a bag was very poor."
• "The lovely bedding plants / plants extortionately expensive."
• "The special Easter event had colouring, some games and a story and then she was given a book (better than anchovy egg)."
• "Mine looked liked it had been kicked around the floor and used as a door Matt then placed under a grill for 30 mins."
• "Most of the bags of John Innes had split and were very muddy due to the leakage and the wet."