Blackbrooks Garden Centre Reviews Summary

Selection and Variety

Pros:

• "Great selection of all things garden. A wide range flowers, shrubs and trees."
• "Refreshing to visit what can only be described as a winter wonderland when actually it's a cafe, garden centre and department store all rolled into one!"
• "They have a wonderful collection of Christmas goodies and the children will love the singing penguins."
• "Has a great selection of everything you'd expect to find in a garden center."
• "Well stocked garden centre with lots of Christmas decor and homeware, ladies clothing & toys."
• "Very large garden centre. Sells a multitude of ornaments kitchen ware and all sorts."
• "A huge selection of products, from bbqs, garden furniture, clothing and footwear, to the more conventional plants and paraphernalia you'd expect."

Cons:

• "For such a large garden centre it had a very disappointing selection of products."
• "Visited today as their online shopping experience disappointing with very few pictures available of products."
• "Not many small plants around, and all rather expensive."
• "Too much stuff that is not garden centre related which appears to be lessening the quantity of plants."
• "Disappointed because the house plant section seemed quite small to what it was."

Price and Value

Pros:

• "Although more expensive than some places not a complete rip off, would recommend."
• "Menu may seem pricey but you really do get what you pay for. Fresh, good quality ingredients prepared perfectly; and plentiful portions."
• "Most meals are really nice not too expensive."
• "It is slightly more expensive, but you do get the quality."
• "Prices on most things seemed reasonable with reductions on many items."
• "Prices are really reasonable."
• "Some items are good value but mostly quite expensive."

Cons:

• "Quite expensive and not somewhere that I would personally make a special trip out of my way for."
• "Furniture is very pricey however."
• "At £19.99 I personally thought it quite expensive for 7 tiny sandwiches, a few crisps and sweet items, 1 tea and 1 coffee."
• "Most things priced out of my budget 😢"
• "You can get practically anything you want. That is except budget prices, they are premium."
• "Prices to high."
• "They sell some beautiful decorations and home ware but very over priced."

Staff and Service

Pros:

• "The restaurant staff are lovely, again they are always pleasant to talk to and ready to help."
• "Large centre with a good range of products, helpful staff and plenty of parking."
• "Their nurseryman is very knowledgeable and all staff are pleasant and helpful."
• "The staff that worked really hard to make this afternoon really enjoyable."
• "Although the queues for food and coffee can be very, long at times the staff work very hard to keep every customer happy! This café is very very deserving of its evident success."
• "Well done the cheery, patient young chap on the tills."
• "The staff are unfailingly amazing, helpful, courteous and hardworking."

Cons:

• "The staff member that served us on the till was not the most cheerful polite server I had come across."
• "Trying to apply covid guidelines however some staff aren't really clued up it seems."
• "Very poor customer service. I queried the price being charged for some paving slabs and instead of checking, 3 members of staff said the charged price was correct."
• "Problems at checkout. I was told that the transaction hadn't gone through and to use a different check out."
• "The young man on the customer desk was very rude and abrupt and sighing at us!"
• "Staff training is obviously a real problem with you guys."
• "Totally useless staff member, he couldn't respond to either and advised asking at the cashier desk."