Burston Garden Centre Reviews Summary

General Experience

Pros:

• "A very pleasant garden centre with lots to offer."
• "This is a great day out, from the man putting compost in my car, to the food in the restaurant (making sure it was g/f)."
• "Lovely place to visit."
• "One of the best garden centres I have been to recently with a good range of reasonably priced plants and gifts."
• "Fabulous garden centre. Well cared for. Lots of choice."
• "A lovely large garden centre. Very well stocked."
• "The range and quality of plants is very very good."

Cons:

• "Not a bad garden center the location is a bit dangerous.... have to cross a busy dual carriageway to get into or out of the entrance/exit."
• "I want to mention that pedestrian access is a bit iffy though!"
• "Locking doors and closing the shop before the actual closing time isn’t a great look."
• "I can't always find a member of staff to help me."
• "Only issue is the entrance and exit is really difficult to negotiate with the fast traffic on the main road."
• "Be aware entrance a little tricky as have to cross busy road."
• "It is tricky to find the entrance as it is not well posted and the parking area is small."

Staff and Service

Pros:

• "Good and friendly service is the cherry on the top!"
• "The staff were all doing their best under very difficult circumstances - Covid19, pouring rain, no access to loos...every one was cheery and helpful."
• "The staff were friendly when needed and helped as much as they could."
• "The staff were all very cheerful and more than helpful."
• "One area of note is how helpful and friendly the staff are because they really do go the extra mile to make you feel welcome."
• "Knowledgeable, friendly, helpful staff."
• "Staff incredibly knowledgeable, friendly and helpful."

Cons:

• "Awful service-rude! Slow and the food that did arrive was poor value for money."
• "A lot of staff doing nothing, and coffee dispensed by a machine that barely worked."
• "I think the staff in the cafe need to be retrained on their customer service skills."
• "No employee summoned a smile in our direction at aquatic centre, cafe, general browsing or till."
• "However not enough floor staff to help customers."
• "The service was very slow and the lady behind the counter had an attitude."
• "The whole restaurant team look bored and uninterested."

Restaurant and Food

Pros:

• "Restaurant decor is a bit strange, but decent food."
• "Had a ham and chutney panini with salad. Pretty nice."
• "Brilliant garden centre ..plants such good quality. Great offers on plants too. Food in cafe great."
• "Nice restaurant. Will be going back again."
• "Cafe offers good selection, it was nice as there was 3 of us all the hot food came out together."
• "The Burstons bap is great value money and cooked to perfection."
• "Had hot food in restaurant was nice portion just the right size."

Cons:

• "We have been to Burstons restaurant twice recently requested a fruit scone a basic ingredient of a restaurant but told on both occasions none available."
• "I have been a few times to Burstons to the restaurant the food looks very appetising but it is always cold."
• "Restaurant devoid of appealing food, no sandwiches, appeared to be left over cakes."
• "The snack was mediocre. Two of us had the 'July Special' - a burger which was burnt round the edges, and wedges which were woolly and inedible."
• "Visited the restaurant today ..we were there at about 12 for lunch with grandchildren...very bad experience fish fingers were absolutely horrible."
• "The sausages were barely warm and the baguettes soggy."
• "Diappointing food, possibly old chips refried almost inedible."

Value and Pricing

Pros:

• "One of the best garden centres I have been to recently with a good range of reasonably priced plants and gifts."
• "Competitive prices are welcome."
• "Prices were reasonable but more expensive than places like Tesco, Sainsbury's, Aldi and Lidl."
• "Very good cafe with hot/cold food and drinks at reasonable prices."
• "Prices are good and there's a loyalty program."
• "Prices reasonable. Worth a visit."
• "Great garden centre, will be returning soon."

Cons:

• "Nice store, but very expensive."
• "Very expensive compared to other Garden Centres in the area."
• "Only downside is that you do pay for the quality and experience."
• "A bit pricey, especially the home stuff. Can be found cheaper online but I guess its the experience that your paying for."
• "The restaurant is very good but it costs a little bit more than other places."
• "Burston have always been expensive and I wonder how they compete with Ayletts, Wyvale etc."
• "Prices are slightly higher than another nearby garden centre."