Address: Warren House Ln, Yeadon, Leeds LS19 7FT, United Kingdom
Phone: +441132391555
Rating: 4.8
based on 226 reviews.
Service Quality
Pros:
"Sentinel were the best airport parking facility we have used."
"Fantastic service from arriving, all staff were very friendly."
"Excellent! Staff courteous, especially the drivers who have always helped loading and unloading luggage and been pleased to do so."
"Cannot highly recommend them enough, from dropping the car off in the snow, to having to come home earlier than booked due to new Covid Restrictions, they couldn’t do enough to make it all stress free!!"
"Everyone is always so friendly and helpful - no matter the time of day and night."
"The staff are all so helpful and very quickly deal with all customers."
"The staff at the reception both at leaving your car and collection are excellent."
Cons:
"When returning back to sentinel to also find that the full valet we paid for wasn't done in the 10x days while we was away but kindly offered us a refund on the valet."
"I opted for the car wash and they did a decent job although not entirely thorough i.e. not wiping the insides of the door frames."
"The service we received upon returning was appalling and disgusting which is why I rated 2x stars."
"However I do have some concerns as when we'd parked our car up we did see a member of staff hammering someone's car out of the drop off car park."
"Different story collecting key. Unfriendly person sent me to bay 14."
"After returning from our 10x day holiday was a totally different case, the bus driver sat in his chair and watched us struggle with our luggage and 8x month old baby."
"Left car for short weekend & requested wash & vac whilst away, when returned home noticed that expensive coat left in car was missing."
Value for Money
Pros:
"The best airport parking experience at a reasonable price."
"The price was very reasonable and they had add ons such as a car wash which were convenient."
"I would recommend for a 2 week holiday away it cost £84 to park up!"
"Great price, great staff and a nice and easy process."
"Price was very competitive and significant saving on the official onsite airport parking."
"Good value for money, safe and secure and no extra mileage in my absence."
"Competitive pricing located very close to the airport."
Cons:
"But cannot believe the price increase now same price as parking on site with the airport?"
"Good location, short distance from the airport. Expensive, at £60 for two weeks."
Convenience
Pros:
"Great service, easy booking on line and very close to airport. Shuttle bus every 10 mins."
"Shuttle buses seem plentiful with very little to no wait."
"Really simple and efficient drop off process."
"Everything went so smoothly from arriving to the transfer to the airport and then the collection for the return."
"Landed late last night and the transfer was waiting, it left practically straight away."
"The check in process is very quick and efficient."
"5 minutes in our car and away home."
Cons:
"Sat on bus for 20 minutes while waiting for two people."
"Was easy to park up and drop the car off. This part was 5 star, the reason I've given it 2 stars is purely for the absolutely rude bus driver that picked us up!"
"It's a pity that they didn't call me and say that the car won't start."
Customer Care
Pros:
"Having my holiday cancelled because of Covid, I was happy to find I could get a full refund for my 2020 holiday parking."
"We were very late getting to the Airport due to a road accident. We phoned ahead and Sentinel had a vehicle waiting for us to take immediately to the terminal."
"I missed my flight back from holiday, rang the office telling them when I would be returning (2 days later) not a problem. The staff were very understanding."
"Will not hesitate to both use and recommend Sentinel again."
"I was recommended Sentinel, and I was so impressed!! Their service is second to none."
"Had to cancel our holiday due to covid, emailed sentinel at 20.45 and our money was refunded and in the bank next morning at 7.30."
"Sentinel noticed a serious defect on one of my tyres when they inspected the car after I had flown off."
Cons:
"Its a good location and service (I`ve used it 5 times) but the desk staff need to learn how to greet people."