Aston Properties Reviews Summary

Customer Service

Pros:

• "Had a really positive experience with Aston Properties, all the staff are really friendly and patient with you and provide a really good service."
• "The staff at Aston's have offered a great personal service from the very first point of contact."
• "Staff were always friendly and approachable when we called or visited the office."
• "The girls – Nicky, Amanda and Clare – were uniformly friendly and polite."
• "Their customer service team have always been friendly and polite as well as mostly quite reasonable when it came to any issues throughout our tenancy."
• "The staff and landlord were always very friendly and helpful, and they were incredibly accommodating with regards to our last-minute group-size change."
• "I recieved AMAZING customer service from a lady called Gabi, helping me sort out bills independently to find the right price in such a stressful time."

Cons:

• "Honestly, if I could give 0 stars I would, my experience with aston as letting agents and human beings in general was disgusting."
• "They were rude whenever we rang them and never resolved the problem."
• "Aston were so unhelpful in the situation, being angry at us for bringing the problem up with them."
• "I would seriously warn anyone against using this agency as they clearly have no respect for their customers and will rinse you for all they can."
• "Terrible customer service, extremely unprofessional! I urge anyone looking to move into headingley to reconsider using Ashton properties."
• "They are very very rude and the customer service is absolutely appalling."
• "The customer service is appalling, they are rude to us on the phone and passive aggressive."

Property Maintenance

Pros:

• "Whenever there have been problems that need fixing they sent out an excellent and very friendly handyman often within a day to resolve the issue."
• "Any problems we reported were sorted within the day."
• "The very few issues I've had have been sorted very quickly."
• "They always send someone out straight away if you have any problems which is not something you experience with every agency!"
• "If there was any problems, big or small the staff were always very friendly and the landlord rectified them as quickly as possible."
• "They dealt with the few issues I had promptly and effectively."
• "They also offered a very reasonable rent price, and dealt with house emergencies within less than 1 hour."

Cons:

• "House didn't seem too bad, but eventually we got leaks that so far aren't even fixed."
• "The issues that have been addressed have been dealt with to a very poor standard."
• "Aston properties have no regards to the LAW let alone your basic safety."
• "Renting with Aston means paying above the market price for damp rooms and leaks which will only ever be 'fixed' cosmetically."
• "Walls were mouldy, as well as lightbulbs not working/not even fitted."
• "They neglected to fix a broken boiler for months until it started leaking gas and was unusable."
• "If they do end up fixing something they do it to a minimal standard, and enter the house with no warning."

Property Condition

Pros:

• "The house was perfect and the staff are really friendly and very helpful."
• "The house had been refurbished to a really high standard, was clean and nicely decorated."
• "When arriving at the property at the start of my lease every room was immaculate."
• "As a professional couple we have been looking for the right property for a while. We have today found a wonderful property in Roundhay through Aston Properties."
• "The houses are all clean and kept well."
• "It is refreshing to meet an Agent who is honest and genuinely cares about their tenants and the condition of their properties."
• "This company was much better than the previous letting agent I was with."

Cons:

• "Moving out and sorting out our deposit was quick and easy."
• "Avoid this letting agent at all costs. They ignore most maintenance requests."
• "We moved into a property that had a serious mould problem in one of the bedrooms and were told to deal with it ourselves."
• "The flat had a broken shower in it when I moved in and it was recommended by the manager at Aston that I keep the water heater on for a bath 24/7 – causing my bills to sky rocket."
• "Got here to a broken fire alarm! Old furniture that is mouldy and doesn’t open and close, damp walls, torn up carpet, gaps between skirting boards and walls, sofas torn up!"
• "The property got very, very mouldy and all Aston did was paint over it!"
• "The house was kept to a poor standard and they seemed to have little consideration for their tenants."