Address: 175 Putney High St, London, SW15 1RT, United Kingdom
Phone: +442083551000
Rating: 4.6
based on 291 reviews.
Customer Service
Pros:
"He has been responsive, good-natured and supremely helpful from the get-go!"
"Shaun Walker from Foxtons Putney was SO incredibly helpful."
"Even now he is still in contact to make sure everything runs smoothly."
"Roberta Travers... going out of her way to fit in with my difficult schedule."
"Konrad recently has helped me and my partner find a new home. From the start he was super professional."
"Professional, supportive, patient and helpful."
"Charlie Marshall has excellent manners and interpersonal skills."
Cons:
"That was the worst experience I have been through after living in London for 10 years."
"The only time they were quick to contact us was when the landlord wanted more money for a property that was not looked after in the absolute slightest."
"If I had a property I would not trust Foxtons with the maintenance of my house, and I will not rent a house that is being let by Foxtons ever again."
"Very frustrating service."
"I have yet to come across someone who is so careless and neglectful towards tenants."
"For 6 months they have been saying that they are 'awaiting a reply from our landlord' .. they just collect rent and have zero interest in actually helping you with problems."
"Shocking service from property management at Foxtons. We have been under the care of Emily Harbinson who ignores our emails, phone calls, voicemails and takes weeks to respond to the issues with the property."
Property Management
Pros:
"I have used Foxtons Lettings to find new tenants for more than 20 yrs. They are super-efficient."
"Agnieszka Gleba has been super helpful throughout the process."
"Gareth and Claudia were proactive with bookings, sharing feedback, collaborating with solicitors and the buyer, keeping me up to date and always very responsive when I needed a hand."
"They were always prompt in replying and picking up the phone and keeping me appraised of developments right through to completion."
"Ciara Hughes! She was incredibly helpful during our rental home hunting journey and was almost like our private consultant."
"We have successfully moved in via Foxtons Putney. Particulary I would like to say a big thank you for Alex Brazier, who made our moving in journey smooth and stress-free."
"We had a very friendly service from Konrad who provided us with a fantastic and in-depth video tour of the property."
Cons:
"The landlords' personal belongings (e.g. underwear among other things) was still in the property."
"It’s so bad that we don’t even bother with Foxtons any more as it’s simply a waste of time."
"I will make sure to never cross paths with Foxtons again and will go out of my way to advise friends and family to find other agencies."
"They are a complete sham! I would really discourage people from using them if at all possible as our nightmare experience still unfortunately continues and will for another 3 weeks until we move out."
"They have treated us so carelessly it's very disheartening and stressful having to nag such a big branch like this for 6 weeks."
"Foxtons made absolutely 0 effort to communicate to me after having put in several offers on properties they were listing."
"We have been basically forced to move out early because since November we have been living with black mould and the property manager has done absolutely nothing to fix it."
Communication and Responsiveness
Pros:
"Shaun Walker for his help and understanding of what I was looking for and excellent customer service."
"George at Putney Foxtons... still responds to most emails immediately, day or night."
"His understanding of the local market, opportunities and upcoming sales was second to none."
"She’s proactive, always calling me up with updates and asking me if she could email me new properties."
"Harry McNaughton in Putney office is a great example of just how hard agents really have to work behind the scenes to ensure things run smoothly."
"I would definitely recommend Foxtons because for their professional staff, straightforward, efficient and most user friendly process."
"Konrad was amazingly helpful in every way."
Cons:
"When I attempted to raise this to Mathew Williamson's manager, David Murphy, I failed to get any response back."
"After handing the 6 weeks deposit, signing the agreement and giving the documents they had another offer higher then mine and decided to undo the deal with me."
"If you go over the asking price and they still call the others to increase their bid, it is not a very professional way to operate."
"Honestly, Foxtons self-serve. They'll seem lovely all up until the point another offer has been accepted on a property, and then you'll be ghosted harder than that girl on tinder ghosted you."
"I’m a landlord and Foxtons lettings team was great but we are also paying them for property management service and it is the most shocking non-existent service ever."
"I was lost for words when my request to change the tenant was completely ignored for over 10 weeks."
"Unfortunately a bad experience! Really not pleased about how they approach their customers and keep them on the line."