Address: 176 Putney High St, London, SW15 1RS, United Kingdom
Phone: +442087899999
Rating: 4.8
based on 394 reviews.
Customer Service
Pros:
"Paula Baptista was a complete star and always had my best interests at heart."
"Andy has helped us through the exchange process and has kept us updated, would check in and offer help and was a great support (and always full of energy)."
"She was very friendly and considerate of our urgency to find a place so she helped us as quickly as she could, keeping us updated of any changes occurring during the process of letting."
"The level of service provided was excellent, with Pru going above and beyond to support us and facilitate our viewing from Bristol."
"Tomas Lane in the Putney office has always been very efficient and professional, helping me throughout the rental process."
"He was quick and efficient when coming back to us, amazing during the offer process and has kept us posted every step of the way, thanks Ricardo!! Would strongly recommend Dexters and Ricardo to anybody looking to rent a property."
"Dom was so helpful and reassuring from the outset and his team, especially Harry, were professional, proactive and enthusiastic."
Cons:
"Property management is very unresponsive and don’t get anything done at all unless is about your rent."
"Already regretting this choice."
"I communicated the problem to Archie and the Dexter's Putney team to get a resolution but got the square root of nothing."
"Spoke to Chloe and received nothing but rudeness, aggressive tones, dismissal of the problem and overall unhelpful and disgusting behaviour."
"Property manager isn’t able to get a reply from our landlord for a month."
"Their actions have only proven further that they are not only unreliable, dishonest and inefficient."
"Avoid any property managed by them. We’ve had some mixed acceptable experience finding our current flat as tenants. However, after moving in, the proper management has been nothing but terrible."
Professionalism
Pros:
"Fergus Jones provided an outstanding service in the process of selling my flat."
"Sara was very attentive to us and our worries but also very good at reassuring our buyer."
"Fergus at the Putney Dexters office is super knowledgeable, really responsive and always available to answer all my questions."
"Dominic Reeves, director of the Putney office, and his team enough for their continued help, support, advice, good humour and sheer 'nothing is too much trouble' professionalism."
"Going through Dexters Putney was a great decision and made the hunt for a home very easy, with special credit to Archie for the Putney office - Archie was very hands on through the whole process and extremely helpful to my girlfriend super grateful we had a friendly agent willing to go the extra mile to get us the home we love."
"We bought our flat through Dexters in 2015 and were impressed."
"Hope in the Putney branch was really helpful and patient during the visit! Letting me explore the place at my own pace while replying to all my questions."
Cons:
"Just awful and a total lack of communication and care."
"Offered my flatmate and I no help in the problem, after being off on holiday without telling us during the paperwork process."
"We also encountered issues with GDPR with our contact telephone information being shared with contractors without prior notice."
"5 stars for her, one less for Dexters - the fees are very high for basic paperwork and check in procedures."
"Not even the Director of Customer Relations has been reliable in ensuring that our complaints have been addressed honestly."
"TERRIBLE. I had a viewing confirmed by email. I turned up 20 minutes early and phoned the Putney branch to say I'd arrived, to be told there was no viewing because the tenant hadn't given access."
"Strangely enough they didn't give us the inventory/check in report despite our request, we assume that they don't care for properties (=owners) and tenants once the they have us signed the contract."
Communication
Pros:
"Sharon Ballard was particularly helpful once we had moved in, promptly responding to emails and swiftly sorting out a couple of repairs that were needed."
"Fergus was there supporting us through some particularly tricky negotiations over dates and timelines."
"He was highly reliable, quick to respond and always on hand for any questions that I had for him."
"Fergus Jones at the Putney Sales office has been nothing short of being professional and proactive throughout the buying process."
"Sharon Ballard from the Dexters Putney branch, she has been so helpful."
"Great communication throughout and always at the end of the phone when we had any questions."
"We would like to thank Harry Khan and Verity Chaplin for their professionalism and attentiveness. They communicated very promptly."
Cons:
"We immidiately reported the property management team asking for help with issues that requires professional maintenace (lights and windows), but they are very slow to response and none of them haven't been solved yet after almost a month passed."
"Only to be blamed by Charlie for emailing on a Friday having waited since Monday when the job was logged for not having heard back outside of their response policy time."
"Do not use Dexters as a landlord as they will only let issues become larger by not taking care of them quicker when reported causing greater cost."
"Unfortunately it all went down hill rapidly once the contract was signed."
"We also find it difficult to understand why the letting consultant told us the garage is not included in the contract which is not true according to the property management team. Now we request the access but the key is missing because we didn't receive it."
"Quite jealous of all the people with five-star reviews, unfortunately I have not had a similar experience."
"After contacting Dexters numerous times for help in relaying a message to the sellers for more information, I have had no contact back from anyone."
Support
Pros:
"It was a stressful process but Ben was reassuring, supportive and delivered a successful sale, going above and beyond throughout."
"Chloe worked to get us the flat that literally overlooks our old accommodation building. She was kind, responsive."
"Dominic, Sam and the rest of the team at Dexters Putney have been fantastic in selling our property."
"Elizabeth A was top notch. She is professional, helpful, and most importantly a lovely person."
"Sara sold our flat in Putney and was really amazing throughout."
"A special mention to Fergus Jones who is always on the case and sending us properties that actually match our criteria."
"Very happy with Dexters Putney."
Cons:
"The agent should have sent me a specific tax form to sign which they failed to do."
"The Property Management arm of Dexters is great! Paula Baptista was a complete star and always had my best interests at heart."
"Fergus in particular has worked hard to accommodate last minute requests for viewings, and to provide all information requested in a timely manner."
"Tommy Lane gave me the best customer service I have ever received."
"Importantly he comes across as honest, enthusiastic and authentic, without exerting undue pressure."
"Fergus has incredible knowledge of the area, his communication is impeccable, and he's been so patient with our changing requirements."
"We've worked with a number of estate agents in Putney and would definitely recommend Dexters as providing the best service in the area."