Next Door Properties Reviews Summary

Agent Performance

Pros:

• "Omar's friendly and approachable demeanor made all the difference."
• "Syed was very helpful in keeping everything moving forward in a timely and efficient manner."
• "Omar is very efficient. He helped and guided me all through out from the viewing, signing of contract and when I moved in."
• "He went above and beyond to ensure that our first-time renting was not only stress-free but also a genuinely enjoyable process."
• "Syed dealt with our property search and he did an amazing job timely, with outstanding communication."
• "Omar made the whole process very straightforward."
• "Omar recently helped me find two really lovely people for my flat; I prefer the term people rather than tenants and Omar really contributes to this more personable aspect of the process."

Cons:

• "Next Door Properties asked my son to sign a tenancy agreement that had been drafted by the landlord for a rental property. The tenancy agreement contained some unlawful provisions that attempted to dodge the TDS and the Housing Act 1988 protections."

Customer Service

Pros:

• "Extremely efficient and friendly agency."
• "They listened to my requirements and were meticulous, very friendly, helpful and courteous in their dealings with me at all times."
• "The whole process went smoothly for us."
• "Without a doubt THE BEST estate agents I have ever dealt with."
• "Incredible service - signing for a house to rent with Next Door Properties was such a nice stress-free process!"
• "Fantastic service and diligence provided by Omar and Jon."
• "Made quite a stressful experience about as stress-free as it gets."

Cons:

• "There was a bit of a problem last min - the previous tenant decided to tell him 3 days before move in date that there won't be any beds in our furnished flat - but Omar dealt with it perfectly."

Communication

Pros:

• "We were followed from start to finish in renting the flat, the guys were ALWAYS available to help or answer any questions."
• "He's been there at the end of the phone/email whenever we've needed him and made us feel totally at ease moving to a new city."
• "Any issues were always solved swiftly and he was always quick to respond (even at 2am when the house alarm was going off when I first moved in)."
• "Omar was a friendly, helpful, engaging guy who definitely goes the extra mile for his clients."
• "Omar is such a welcoming and kind, friendly person who would always respond straight away and sort things rapidly if we had any problems at all."
• "They were incredibly friendly, easy to get hold of and helped us get a really great flat relatively quickly."
• "Omar persisted with me and my flatmate, spending more time communicating with us - even when it meant negotiating costs down - accommodating our requests, liaising with the landlord, etc."

Cons:

• "I would be reluctant to deal with anyone else after this experience."

Professionalism

Pros:

• "I definitely recommend Next Door Properties."
• "It is evident that they have genuine care for their work and act with so much integrity."
• "Extremely clear and honest persons."
• "Helpful, friendly and trustworthy - I highly recommend working with Next Door Properties."
• "Professional yet friendly and helpful with the advice. John and Omar know the field they are in very well."
• "Excellent service overall, Omar and John were professional, honest and easy to deal with at all times."
• "Simply an OUTSTANDING estate agent!"

Cons:

• "The fees were anywhere from half or 2/3rds of what other estate agents were demanding."