James Anderson • Putney Hill Reviews Summary

Professionalism and Efficiency

Pros:

• "Jack Gardiner and William Hatch provided a top quality professional service in marketing my Putney property."
• "Miles was absolutely great at finding the right property for me and working through the negotiations process to secure my property, before helping every step of the way through the application process."
• "I am amazed by this incredibly dynamic team of Estate Agents at James Anderson, Putney."
• "They were spot on with their analysis of the current market and how our property would be received (including anticipated rental levels)."
• "The whole team were available and helpful at any time I called with any questions."
• "We were very impressed with the professional service provided by James Anderson."
• "Genuinely professional and friendly service from Leigh and Alex who have helped us from start to finish."

Cons:

• "They provided a poor service (eg I was promised regular calls and updates, I was chasing them constantly)."
• "edited review: From 5 stars when I first signed up with them to 2 star, their online system for renewals is terrible."
• "At this point he admitted that they 'had made mistkaes' and he was 'sorry'."
• "I had a range of issues with the level of service and when I made a complaint and pointed these out I received a response to each point denying they had made any mistakes."
• "Not serious. We booked a house visit with Barbara and we went around the neighbourhood for 20 minutes not being able to find the house."
• "An absolute waste of time and rude team."
• "AVOID AT ALL COSTS."

Customer Service and Support

Pros:

• "I Recently leased a flat with James Anderson. The Property Manager Andrea is an absolute Joy!"
• "Patricia at James Anderson is always really happy to help and a pleasure to work alongside."
• "She always tried to help no matter how small the query was."
• "She made looking for a place to rent stress free and very very attentive."
• "She would always send me updates by mail on new flats to the market which met my criteria and then follow it up with a phone call which other estate agents didn’t."
• "Cathlynn, who has been fantastic at dealing with any issue, and is always so quick to respond."
• "Leigh and the team have provided an excellent service, firstly in securing tenants quickly and secondly in assisting to get the property ready in time for the start of the tenancy."

Cons:

• "I am NOT RECOMMENDED them to anybody at all!"
• "Absolutely run away from them and their landlords, they try to manipulate you."
• "These are small scale amateurs."

Communication and Responsiveness

Pros:

• "We can 100% recommend James Anderson! Many many thanks to Miles. He went an extra mile To help us sort out everything quickly- our situation wasn’t easy...And everything went so smooth."
• "I wholeheartedly recommend his services to anyone in search of a reliable and dedicated tenant negotiator."
• "Miles listened to our needs and took us to a viewing straight away."
• "We had a perfect experience with James Anderson during the purchase. They were always reachable and able to answer to our questions."
• "I can honestly recommend it from the bottom of my heart, especially Zana who has managed to make me feel relaxed and enjoy the viewings."
• "His communication has been brilliant, his responses are always swift and helpful."
• "We were kept informed and had our queries answered promptly, so experienced great communication with Miles."

Cons:

• "its clear that after you finish the initial term they can't be asked when you extend."
• "Just don't think it is fair to ask a holding deposit of 500£ to make an offer not even knowing if it's accepted."