Stirling Ackroyd Estate Agents Reviews Summary

Customer Service

Pros:

• "Stirling Ackroyd have good local knowledge, good customer service skills and I was impressed with their diligence."
• "Sam is very kind and precise with every step."
• "The team were very honest and supportive whilst always being there to answer any questions!"
• "Ragib was incredibly helpful throughout, supportive at every step, and was checking in frequently to see how we were getting on."
• "Shea who led on the sale has excellent local knowledge and was a great person to deal with, really understanding of my needs and had sound advice."
• "Really helpful staff. Sam in particular really helped me out and discussed the market with me until I had a full understanding."
• "Nicole at the Putney branch was excellent - knowledgeable, helpful and very efficient."

Cons:

• "They don't respond to emails or calls and I am constantly having to follow up."
• "Worst experience with an estate agent in the year that I was looking to buy a property."
• "It is very hard to describe how terrible Townends are as a agency."
• "Safe to say I am very upset and angry at there level of service and being forced to consider getting the Environmental health agency involved is appalling."
• "Probably the worst service I have ever had from an Estate Agency."
• "This is the single worst agency I have been dealing with in 6 years of renting in the UK."
• "Very bad experience with this estate agent. Cancelled a viewing last minute, causing a great deal of wasted time on my part."

Professionalism

Pros:

• "Very professional and attentive to detail."
• "Mark Godfrey is very responsive and professional."
• "Agents are very professional, friendly and enthusiastic."
• "Professional and efficient service from Luka Mihaljinac throughout the process of shortlisting, viewing and buying our property."
• "Professional company who are a cut above the rest in my opinion."
• "Very impressed with Danielle Quincey's professionalism and attention to detail."
• "Excellent service from David and Victoria."

Cons:

• "If you are considering their properties...beware choose better ... Else you would be cheated, bullied and harrassed."
• "I will never ever use them again in future!"
• "STAY AWAY."
• "Professionalism - 0/10 (They cant even keep there stomachs in there shirts)."
• "Poor customer service. Had a property pulled from under our feet 2 days before the move in date."
• "Zero understanding of what being professional means."
• "It is frustrating to pay so much for a poorly managed property."

Responsiveness

Pros:

• "Great service from David and Daniel in the rental team. Professional and responsive throughout with emails invariably answered within an hour of sending."
• "David and Daria were prompt with all replies and getting back to us regarding any queries we may have had."
• "Easily contactable and answered any concerns promptly."
• "He was very professional throughout, regularly keeping us informed."
• "David Barker and his team go above and beyond in securing us suitable tenants and go out of their way to be helpful."
• "They also answered our various queries promptly and were proactive."
• "David guided me through the process and was very patient with my endless questions."

Cons:

• "Cancelled a viewing 10 minutes before the appointment. Useless."
• "I called over 8 times to the so-called emergency number and no one picked up!"
• "When I sent communication to renew the lease for another month I had to wait one whole month before I had any reply."
• "Misplaced multiple documents and then got undercut two days before our move in date."
• "Useless ... don't use ..."
• "Called to inquire if some properties advertised on their website are still available and if I could arrange a viewing. Was told that I will be called back… Never heard back…"
• "Very shady communication."