ODEON Swansea Reviews Summary

Seating

Pros:

• "Got to pick it own seats so no complaints about where we sat."
• "Comfy seats with optional premium seating too."
• "The seats are comfortable and the staff are friendly."
• "Comfy seats - especially in the upgraded section."
• "Sat in the Premier seats which are comfy."
• "The seating is well designed and we had a great view."
• "Great seats."

Cons:

• "So I could not see much of the bottom screen due to the premium seat in front."
• "The seat are on a near flat floor, not staggered like more modern cinema's."
• "Paid extra for the luxury seats and not happy. They were awful."
• "The chairs are a little difficult to get comfy in."
• "Paid over £40 for a family ticket in premier seats, only to find out that unless you are in the front row of the premier seats children can't see over the the row in front because of the headrests."
• "Seats not comfortable even though we paid for premium."
• "The seats we were allocated were broken and all covered in yellow hazard tape."

Service

Pros:

• "Always have brilliant service here."
• "Staff friendly and helpful when asked about car park restriction of just 2hrs parking time."
• "Great cinema, friendly staff who are always helpful."
• "Staff were friendly and helpful."
• "The staff were lovely."
• "The staff was polite and helpful even escorted me to the door as I had my hands full and helped me with it too."
• "Really helpful friendly staff, explained and sorted out our worry about the length of film exceeding the length of stay in the very busy car park."

Cons:

• "Incredibly slow service, caused a lot of people to be late for the screen times and some people even walked out."
• "Ordering food is chaos, and they don't know what they're doing."
• "The people serving were quite slow."
• "BIG concern was, apart from my husband and myself, NO ONE was wearing a face mask into or on way out of cinema!!!"
• "They run out of nachos and told me to go and buy some from a local shop. Not good service."
• "Just wanted to see a movie, and they told me, they close half an hour, before the last movie starts!"
• "We were approached by staff / usher and asked to be quiet."

Facilities & Cleanliness

Pros:

• "Public washrooms are always clean when we have been to the Odeon Swansea."
• "Super clean and quick (I was running a bit late for my film) everything was really well organised and I was able to get to my seat just as the film started."
• "The theatre halls here are comfortable."
• "Prices are brilliant and the screens are lovely and clean."
• "Cleaned cinema."
• "Cinema is clean and well presented with free parking."
• "Wc facilities clean."

Cons:

• "Dirty cinema, so many seats are damaged and have fabric ripped off them, pungent smell in the screens and very dirty seats."
• "3/10 for cleanliness."
• "It's not dirty but it's not clean either."
• "The state of the standard seating is appalling, see images."
• "Toilets are disgusting!"
• "Went to see horrible histories recently and the cinema absolutely stank of damp, really strong could only tolerate for an hour had to leave."
• "The area immediately surrounding the cinema is currently a building site!"

Pricing

Pros:

• "Good multi cinema complex with wide variety of films, also excellent prices especially if you are a film nerd and in the golden oldies age bracket."
• "Unbelievably cheap tickets compared to what I often pay in London and other major cities."
• "Using Meerkat movies it cost a friend and me £2.50 each, absolute bargain for a film."
• "Ticket prices are good, went to see deadpool an jurassic world an it was only £5 a ticket."
• "The prices are incredible."
• "Recently slashed prices and is currently £5 entry to encourage customers."
• "Great value for money only £5 a ticket when booking online."

Cons:

• "Staff are friendly, but the snacks and beverages are grossly overpriced."
• "The popcorn was stale and chewy. 2 bottles of water 2 large popcorns and two small bags of sweets came to over £22, seems a bit much."
• "Bargain kids showing on a very wet day. Ate our own snacks to avoid overpriced Odeon ones."
• "Absolutely freezing cold in the cinema."
• "Over £2 dearer than the VUE to see a film."
• "The refreshments will cost you your entire family savings."
• "Very over priced was the food and sweets we went to see the lion king I was disappoint coz it's a remake not a follow on from the 1st film like they done with the jungle book."

Website & Online Services

Pros:

• "Good selection of films, really comfy seats and works with the tesco club card vouchers so it was lovely to have a free day out ! And the staff were really pleasant."
• "Bought tickets online."
• "Great cinema, ample free parking and good value for money, can book online to save queuing for a ticket."
• "Good cinema to visit- free 4hr parking outside- b&m stores is just next door open till 8pm so you can fill up on snacks and drinks."
• "Nice easy parking."
• "It was clean and tidy with ample parking and disability access."
• "Great car parking, though."

Cons:

• "However for the last year or so the Odeon website has been essentially broken."
• "Just a heads up you can only park for 2 hours, unless you get your ticket validated with Odeon, £100 fine."
• "Not that impressed, it's cheaper to book online but their website wasn't allowing me to pay."
• "Pre pandemic I used the app for everything but it appears you've taken the app offline."
• "Terrible, new app rubbish kept getting declined, charge you more to book online."
• "Taking several minutes to load each page and then frequently just not allowing me to purchase tickets."
• "WARNING WARNING Customers are being fined for parking at Park Tawe as The Odean are not processing the parking tickets."