TokyoToys Manga & Gaming Toy Store Reviews Summary

Staff and Service

Pros:

• "Friendly staff, who love what they sell."
• "The staff are always friendly, particularly Jon :) always welcoming and willing to help."
• "I now go to Tokyo Toys every time I’m in Birmingham, as their customer service is amazing."
• "The staff are very helpful and the items are amazing."
• "Staff are lovely and always keen to help."
• "The staff has been very friendly and helped a great deal."
• "Staff are so fabulous that it beats buying online any day."

Cons:

• "Staff was talking about another worker being creepy the entire time and very unfriendly staff."
• "Good place to go for anime and manga merchandise, however the store is way too cramped and understaffed."
• "I also found the staff to be rude and need to understand especially at Xmas there's a lot of parents who don't know what they're looking for."
• "AVOID! The staff are lovely but almost all of the products in their store are bootlegs, fakes from China!"
• "Got dirty looks from person behind the till also prices are very high."

Store Layout and Accessibility

Pros:

• "The store itself is well-organized and easy to navigate, making it a pleasure to spend time browsing."
• "This very small shop is a treasure trove of all things anime."
• "Love this place, it's a otakus dream. They stock manga anime and all sorts of stuff like toys, t-shirts, bags, gunpla and loads of other stuff."
• "Great little secret in the heart of Birmingham."
• "The store is located 5 minutes from New Street train station and 10 minutes from Moor Street train station."
• "Overall, the store is very easy access and is in the main city centre."

Cons:

• "Store is quite small so can get quite crowded."
• "The shop is so hard to navigate because it is so small and claustrophobic."
• "Shop is cramped though, and the aisles are tiny, they can barely fit one person down them which can make it really hard to have a proper look if it's busy."
• "The shop is small and narrow so expect skin to skin contact with strangers."
• "It was quite small and gets very crowded."
• "Because of its small size and high popularity, it can get quite busy and difficult to get in or out of the store."
• "Shop is quite small and can get very crowded."

Product Selection and Quality

Pros:

• "Visited today with my children and wow! Amazing products in store, fantastic atmosphere and fabulously friendly staff."
• "Floor to ceiling awesomeness! So many cool Anime items from keychains to stuffed characters, posters, shirts, books....the list goes on and on."
• "Great selection of plushies, keyrings, models and all sorts of other stuff."
• "It's a amazing place to go if your a Otaku or Weeb."
• "Plus, the prices are very reasonable, especially considering the high quality of the products."
• "Absolutely amazing store! Has everything from mangas, keyrings, figurines, statues, bags, even Japanese snacks! Amazing quality."
• "An absolutely magical place for people who love animes and manga from accessories to collectibles they have it all."

Cons:

• "The only authentic things for sale in the store I saw was the food and drink."
• "Scummiest trading card products I've seen in a while all Japanese trading cards being sold for 4-6x their actual value to take advantage of customers who aren't aware of Japanese card prices."
• "A few items aren't officially licenced."
• "There is a fair amount of bootleg/unofficial merchandise being sold comparatively more expensive than what it is worth."
• "Certain pokemon items are more expensive than they should be."
• "This store sells nothing but bootleg products."
• "Almost all of the products in their store are bootlegs, fakes from China!"

Pricing

Pros:

• "Some items can be a bit pricey but it's understandable as they're imports."
• "You can get most of the stuff cheaper if you imported from Japan. However, if they have the things you want and you needed it at that moment, then the prices are not bad."
• "They also have a ton of rare and surprisingly cheap collectibles from anime I LOVE."
• "Items are decently priced, but obviously as its imported goods, its going to be a bit pricier."
• "The prices are not cheap but are reasonable because of the quality of the items."

Cons:

• "My only gripe were the prices are a little high."
• "Prices are also a bit high in the age of the internet."
• "Prices are a bit expansive on something's compared to Japan but that is normal."
• "This store has a lot to offer BUT its VERY Expensive in comparison to other stores of its kind."
• "Cons - Not much range of products. Prices seem too high compared to other stores."
• "Also incredibly expensive was selling a book for 11.99 that is 2.19 on Amazon new."
• "Good place for your manga and anime fix, although you won't find much in the way of value, everything is at the top price."