The Jam House Reviews Summary

Atmosphere & Entertainment

Pros:

• "The atmosphere was really relaxed and friendly. Definitely recommend going."
• "Always a great night, great atmosphere."
• "The live music is always phenomenal and the atmosphere is always fun, but also smart and cool."
• "The audience is appreciative, knowledgeable and always in the mood for an energetic evening."
• "Great if you're going out to enjoy the entertainment and dance."
• "Fantastic live music and a great atmosphere."
• "The world class live reggae band created an amazing atmosphere and had every one dancing!"

Cons:

• "Unfortunately there was a guy on piano and a drummer who were great as a warm up. But then they were followed by what seemed like hours of cheesy disco music."
• "Music was great and so was atmosphere, we bought tickets to see two sisters sing but they never came on!"
• "DJ in between bands had a very abrupt mix between pop, blues and rock, and at least 3 songs were repeated."
• "The music was 'okay' at times but not as advertised."
• "The main advertised band didn’t actually get on stage until 11.30pm."
• "The sound quality/mix at the Brand New Heavies gig was appalling."
• "The warm up band were on until 11.30pm on Saturday night... Had to leave before the main band as it was too late."

Service & Staff

Pros:

• "The waiting staff were really good."
• "Staff very friendly and attentive despite being very busy."
• "The waitresses were fantastic (especially Miriam) nothing was too much trouble."
• "Staff were friendly, food was great and prices were fair."
• "Staff are really lovely and offer good service for this type of venue."
• "Bar staff are friendly and cope well with large amount of people."
• "From the front of house team at the door to a visit from the restaurant manager every single member of staff were genuinely warm, welcoming and friendly."

Cons:

• "Evening completely ruined by a rude bouncer / doorman."
• "What a terrible first experience. My son and daughter wanted to treat me for a night out. Sadly after paying to go in and buying a drink, a rude and aggressive bouncer TOLD my son to remove his hat."
• "The managers pure useless no help more rude than staff."
• "Awful snobbery by door staff."
• "It's unacceptable for a bouncer to be rude and confrontational towards customers."
• "The staff are mostly great but one of the female waitresses upstairs was very snappy and rude."
• "This lack of customer service and professionalism is not acceptable and should be addressed by the management team."

Food & Drinks

Pros:

• "They have a new small plate menu and the food was amazing."
• "Food was really nice, and the waitresses were fantastic."
• "Most of the time you can get a three course meal from a good menu with a show included."
• "Food is great."
• "Food fab in the restaurant."
• "Food was excellent and waiting staff polite and helpful."
• "The food was delicious and the service very good."

Cons:

• "Drinks are quite expensive."
• "Alcoholic was a little bit expensive."
• "Food taste horrible."
• "Drinks weren’t very good e.g. the Long Island cocktail was waaay too citric and the Guinness didn’t taste like it should."
• "We had a good night but drinks are very expensive, the music is always the same and they are very poor at catering for allergies."
• "Some of the food portions are tiny."
• "Food is incredibly overpriced for what it is."

Accessibility & Comfort

Pros:

• "As a wheelchair user it's accessible with stair lift."
• "The venue is lovely and in a great location with excellent parking facilities which are also especially good for disabled guests too."
• "Love the addition of the stair lift for disabled guests, top marks for being inclusive in that respect."
• "A nice building on two levels, friendly staff and clean Loo's!"
• "The place and the atmosphere is really nice, no sticky dancefloor which is a bonus."
• "This was a good venue over 3 floors."
• "Very nice venue quick polite service at the bar."

Cons:

• "Can get very crowded, so you need rubber arms."
• "We sat upstairs and it was extremely hot and uncomfortable, ruined the whole experience and forced us to leave early."
• "Very over crowded. Couldn't get to bar for a drink."
• "It can be very busy on a Saturday in particular; almost to the point of discomfort."
• "Got turned away for footwear after following the website FAQ regarding dress code."
• "Do feel a full lift would enhance the experience further as when on the dance floor to get back down to the toilets is rather slow with the current stair lift arrangement."
• "Jamhouse disappointed - inquired for support a disable friend with crutches, for access of chair. Reply access for sitting in restaurant only and have to book in."