Address: 18- 20 The Cir, Barton Rd, Stretford, Manchester M32 9TR, United Kingdom
Phone: +441617550030
Rating: 4.6
based on 177 reviews.
Customer Service
Pros:
"Fantastic help and brilliant variety of everything. Thank you so much to the staff member who helped us today (Thursday on 28.05.2020) and his colleagues. He was really helpful and really knowledgeable!"
"These guys and girls are always super friendly and helpful."
"Very helpful when purchasing small fish tank for our 7 month old."
"All the staff are very friendly and helpful and will go above and beyond to advise or assist you in anyway they can."
"The staff seem very knowledgeable about their own section."
"The staff we're so knowledgeable, and helpful getting us set up for our snake's bioactive viv up grade."
"Staff are helpful enough but can be hard to find at times."
Cons:
"The female owner's girlfriend is miserable never smiles gives you information if asked but makes you feel like you're bothering her."
"Unfortunately the staff upstairs are very rude this is the reason for the 1 stars it really lets the place down."
"They used to have a wide range of live stock, tropical fish & Doggy Birthday Cakes. The Staff there now are arrogant and very rude - so much so, Having £50 to spend, walked out empty handed and went elsewhere!"
"visited today as I have many times. Guy who served us was condescending at best - my daughter was asking questions which he obviously felt were silly."
"Customer Service was severely lacking."
"It's like it's an inconvenience to serve you and when you're spending a lot of money continuously it can be a bit insulting and makes you a little jubious to return."
"I would suggest everyone goes elsewhere or prepares to wait for their items whilst they are sourced and accept poor customer service into the bargain."
Product Quality
Pros:
"Ordered a new 240l tank, arrived pretty quickly and in perfect condition."
"Communicated everything perfectly and delivered when they said they would."
"The product was perfect."
"I purchased an aquatic plant online which arrived very quickly, it was well packaged, and looks fabulous in my aquarium. Thank You."
"Tanks look good and healthy both fish zoas and corals."
"They have a great selection fish and all the tanks are clean and nicely presented."
"Bought a filter, plants and fish. All fish are still alive and doing really well four months after purchase."
Cons:
"It come with a massive scratch inside the tank."
"The unit that arrived was an old discontinued model and was also faulty."
"The second unit that arrived was the correct replacement needed (manufactured in 2010) but was also faulty (only one channel worked)."
"The light unit broke after 6 weeks."
"I ended up binning the filter and purchasing another filter elsewhere."
"Purchased 4 fish on the 13th September from here (the right size and temperament for our tank). By Friday 17th 50% of our tank had died including the four purchased and some real stand out fish."
"Then we walk over (I hobbled) to the cold water fish where the yellow gold fish have deep red holes in them (at least 7 of them)."
Value for Money
Pros:
"Prices seem reasonable for a physical store."
"Prices very competitive."
"Also I have just bought a u.v from here for my aquarium and the price was cheaper then anywhere online."
"Great products and very competitively priced. Speedy delivery with free postage on certain spend."
"Purchased an aquarium online from here over Christmas as they were the best price by a distance."
"A lot of the tanks and accessories can be found online or at Pets-at-Home cheaper."
"This is my go to shop for all of my pet food and supplies!"
Cons:
"Be careful if buying online. Ordered £54 worth. Order was confirmed. Order was dispatched. Order never arrived."
"Do not buy any expensive items from here because you will not be able to return them for a refund. Go elsewhere!"
"Urmston will not reimburse P&P or compensation for the inconvenience caused to-date."
"Consequently after 6 weeks from the original order I still have no power unit and am also £10 out of pocket and highly inconvenienced."
"Very good local fish shop. Expensive reptiles and when I rung up to ask about turtles and tortoises they didn’t know which breeds they had."
"I love the tank however the light unit broke after 6 weeks."
"I returned two lighting strips for a tank with receipts 24 hrs after purchasing... the manager refused a refund and insisted on me having a credit note."
Animal Welfare
Pros:
"Lovely staff, and a wide selection of everything you'll be needing including live animals!"
"Couldn't recommended these guys more, plus the tortoises are super cute!"
"The fish manager is very knowledgeable."
"Great staff friendly very knowledgeable and will go out of their way to help."
"Our go-to pet shop for good advice and quality food especially of rats for our ball python but also for our fish and hamster."
"Go here for my bearded dragons stuff, most reliable shop for bugs I've found yet."
"The follow a very ethical way of selling items to people and want to ensure that you get the best out of your new animal, fish etc."
Cons:
"They also have a small tank full of Axolotls with legs missing or chucks bitten out of them, which is a shame."
"Small selection of pond fish, however, being in the back room out of the way, they are not really enticing given that most times I've visited, there has been at least one fish dead in the buckets."
"STAY CLEAR OF THIS PLACE. HOW THE ANIMALS AND FISH ACTUALLY LIVE IN THERE, I DONT NO."
"They are keeping rabbits and hamsters in tiny cages with up to three in one box."
"Poor quality enclosures for exotics and have nearly killed a snake that was healthy when first put on sale."
"Then we walk over (I hobbled) to the cold water fish where the yellow gold fish have deep red holes in them (at least 7 of them)."
"Big disappointment there was an oscar with half of its dorsal fin missing it was with other cichlids and below that was the doubi... its black small with white dots on it... one of them is on its way out it kept on floating to the top in the corner (not good)."