Prestige Private Finance Ltd Reviews Summary

Customer Service

Pros:

• "Ed dealt with everything in a quick and professional manner, often getting back to me much more quickly than the timeframe committed to."
• "He is very helpful and very proactive and secured a great rate for my mortgage!"
• "Ed was great to communicate with - very responsive, informative, and explained things v clearly."
• "During the entire process Ed was easy to work with, was very knowledgeable and thorough."

Cons:

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Proactivity

Pros:

• "Ed saw that the lenders rates had gone down and arranged for me to receive a new Offer on the better rate with no prompting from myself."
• "He promptly let us know that rates were about to increase and as a result, quickly found and fixed a rate for us before the rates rose."
• "He continually checked the market for the best deals and updated us with better products as they became available."
• "Phil Moses helped us re-mortgage... he was on top of the products that were available."

Cons:

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Knowledge and Expertise

Pros:

• "His experience in property as a whole is invaluable."
• "Jonathan really took time to get to know our requirements, with no judgement."
• "He also leveraged his relationships with those lenders to troubleshoot our personal circumstances in relation to the offers."
• "He took so much time to help me through the process."

Cons:

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Communication

Pros:

• "Jonathan was extremely helpful in securing a great rate and constantly in communication with us."
• "Ed communicated with others on our behalf, and proactively communicated with us to update on the progress being made."
• "I couldn't recommend him enough, thank you and speak again in two years for our next product!"
• "He always provided a range of appropriate options for my situation and was flexible and prompt with how he responded to me."

Cons:

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Personalized Service

Pros:

• "Definitely 5 star, individualised/tailored service."
• "He goes far further than just helping with the mortgage."
• "I couldn't recommend him more highly to anyone trying to purchase a property."
• "He made a very stressful situation much more manageable and enabled me to secure my dream home."

Cons:

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