Address: Hanworth Rd, Sunbury-on-Thames, TW16 5LN, United Kingdom
Phone: +441932508100
Rating: 4.5
based on 203 reviews.
Customer Service
Pros:
"Their regular COVID-19 updates set an example many others could learn from - politicians included. Clear, concise, consistent and properly but politely enforced."
"Customer service generally is pretty good - never had hassles taking things back."
"Out of all the Costco stores I deliver to. This is one of the best, staff are efficient, friendly and willing to help and treat you as one of their own."
"Very friendly and helpful staff with great product knowledge, the food available in the store is also extremely good quality."
"Excellent customer service who are very friendly and always prepared to help."
"Good experience in this store today, every staff member I spoke to was super helpful and friendly."
"The staff are always friendly and helpful."
Cons:
"Long gone is the great American level customer service."
"What's up with the phone lines here? Impossible to get through and I just want to arrange an appointment to get tyres fitted."
"The staff is very unhelpful.They ID you like it was airport security and at the end they check your purchases as you were a criminal."
"appalling service from the short blonde woman on the front entrance, very rude and confrontational."
"The service here was VERY mixed. The lady at the checkout was lovely but the lady upon entry was outright rude."
"Very poor customer service, once you have a problem to resolve, they don't pick up their phones."
"The worst shop ever, with awful rude staff infront."
Parking & Accessibility
Pros:
"Parking has plenty of space, really like that some is covered so you stay dry if it's raining."
"Plenty of parking available including bays for electric car charging."
"Nice big parking spaces so that even when people park badly they are usually still in their own space!"
"Plenty of parking including charging points."
"Large wholesale shop, reminiscent of the furniture storage areas in IKEA. Wheelchair accessible parking, ramps to the shop, and very wide aisles."
"The parking is adequate, and you won't have to worry about finding a spot for your car."
"Ample parking even on busy weekends."
Cons:
"With a full trolley it can be interesting negotiating the ramp back down."
"Just think they should have some kind of zoning in the car park so you can easily return to your vehicle rather than having to count rows or blocks to work out where you left your car."
"Visited Cosco on 10th of April 2022. Very easy to get in but horrendous on the way out...two hours to get out of the car park no logical plan or organisation."
"It’s Costco! Yeah just alright only problem I faced was 4-hour stand-still problem trying to get out of the parking."
"Getting in and out of the car park can be a bit of a nightmare, so try and avoid weekends and other busy times."
"Also, was quite disappointed by the professionalism as they lost one of my nut caps."
"Went to have a puncture repaired whilst shopping and it took 1 hour 50 minutes, we had to wait for an hour after shopping to get the car back."
Membership & Shopping Experience
Pros:
"If you can get a membership I highly recommend it."
"Checkout in the main store was much quicker than usual and I hope they keep that up."
"I recently purchased brand new alloy wheels for my Audi A3, I brought some tyres from Costco and was amazed at the service I received!"
"Shopped at Costco in the last hour before closing on the Sunday before lockdown in November. Despite them being very busy during the day I was able to find all that I wanted."
"Costco membership is a requirement to enter, [self employed, shop owner or selected jobs], but you do not need a Costco membership to shop online at costco.co.uk."
"I had no problem using my US Costco card and didn't have to sign up for anything new just use my old card."
"The process to apply for a card is simple and membership lasts for a whole year."
Cons:
"You will need to be a business to apply for membership as the public can't just come along and shop."
"The Covid-19 procedures at present don't seem to be implemented correctly with fairly long waits to enter the store."
"But some of the produce is for American fittings so please be carefull as I bought a garden hose but would not fit the thread on my outside tap."
"This location currently can't yet read QR membership cards via app, but you can type in the number manually."
"You need to have membership to shop, or visit with someone who has, otherwise you will be turned away."
"Membership is definitely worth having of you're lucky enough to fit one of the professions."
"Unfortunately though they are not taking new members individual members."