Queen Square Dental Clinic Reviews Summary

Staff and Service

Pros:

• "Dr Soneji and his team were the best in accommodating her with immediate treatment and she got instant relief!"
• "Securing an appointment was hassle-free, and I must commend the staff for their impeccable respect and care."
• "The staff are very friendly."
• "Everyone was so accommodating and friendly, and as someone who suffers from anxiety they did a great job at making me feel relaxed."
• "Everyone is so friendly, welcoming and really puts you at ease."
• "The staff was really welcoming and attentive, which is definitively an added value!"
• "The team at Queen Square Dental Clinic are amazing, they are always helpful and friendly."

Cons:

• "Once I finished paying the instalments the orthodontist told me his job was done and when I pointed out I was not happy... he suddenly was in a rush and didn't have time anymore to answer question."
• "Awful, they treated me completely unprofessionally."
• "Possibly one of the worst experiences I've ever had but only related to the dentist himself."
• "Very disappointing. Initial tests etc cost £500 resulting in a quote for treatment that really didn’t meet my needs."
• "Very unprofessional, I believe that because they could not work due to Covid for a while they were trying to discharge as many people as possible to make space for new patients/money."
• "They have the most unfriendly and non customer focussed call holding and distribution system."
• "The receptionist had no clue how to properly deal with bookings."

Quality of Care

Pros:

• "The implant is of high quality and top service."
• "Very thorough examination, the dentist does explain everything and what's going on with your dental health."
• "Dr Rao was extremely precise carrying out the check and the analysis and even more detailed when explaining me the issues and related options/solutions."
• "I have always been impressed with the level of professionalism provided by the team, led by Dr Alphonso Rao."
• "All specialists will spend as much time as is necessary to ensure that the outcome of each appointment is met with 100% satisfaction."
• "Alfonso is an amazing dentist! He explains everything fully, discusses different treatment options with you whilst offering advanced dental techniques."
• "I therefore highly recommend this practice having been a patient at three others in the past 11 years."

Cons:

• "£156 for an emergency appointment where I sat in the chair for 17 minutes, with poor explanations of what was wrong and what he would do."
• "Hygienisation is terrible there. During the treatment a piece of my gum was gouged out (see the photo)."
• "They suggested that they just pull the tooth out because it would be quicker!"
• "However, I can’t see how the level of service could be really be improved – so if you want the best I guess you need to pay."
• "Although it employs quality dentists there is zero attention to caring about clients teeth unless they pay upfront."
• "After the complaint they did not even looked at the wound, did not propose any gels or creams."
• "It’s very shocking that no one ever told me in advance if I miss an appointment accidentally, I will lose my full deposit and have to pay £100 for the next appointment ahead."

Value and Cost

Pros:

• "You will be our forever highly recommended referral Doctor and clinic to all our friends in Bristol!"
• "I can not recommend this practice highly enough."
• "Would thoroughly recommend to others and can't see any reason why I would switch to a different clinic."
• "Highly recommended."
• "Would highly recommend!"
• "I would highly recommend this clinic to anyone."
• "I wouldn't hesitate to recommend to anyone who is worried about having implants."