Wren Kitchens Reviews Summary

Customer Service

Pros:

• "Any queries were quickly answered by email and when we had to delay the delivery due to a bereavement they couldn't have been nicer."
• "Great experience and friendly and helpful staff."
• "Service was great had so much help in the planning side of it."
• "Staff at this store are very professional and extremely helpful."
• "We were contacted to make sure everything was being done to our complete satisfaction."
• "The service at every touch point with Wren has been Amazing from the initial design consultation with Jay in the Swansea store to support from Lauren in customer service."
• "The delivery team were courteous and professional throughout."

Cons:

• "Customer care service is appalling, the manager has not yet got back to us."
• "We were called a week before installation by an exceptionally rude member of staff."
• "Complained to Wren in august, no reply for a month, escalated, Wren replied with 'we’re looking into it'."
• "The service after the initial sale is abysmal."
• "They attempt to tie you up in terms and conditions and lie to cover themselves."
• "Showroom won't contact me back when I have called for assistance to resolve this issue."
• "Service was great until needed someone to call out to fix snagging issues with installation. Still waiting 4 weeks after installation and after contacting customer service and the store."

Design and Planning

Pros:

• "Our designer Jiyan (Enfield showroom) was very helpful, accommodating and patient with us."
• "Jay was our designer, he was really calm and guided us through all of our choices with no pressure at all."
• "Tom took us through the whole process and made exactly sure we had what we wanted."
• "They took their time when it came to the design, making sure we were happy with the colours/options."
• "The designing of the kitchen was thorough, changes were made quickly and easily and the designer Andrew was incredible throughout with helpful suggestions and ways to improve the kitchen from layout to storage options."
• "Great service with kitchen design. There’s some hard sell to begin with but once we had established budget my personal designer was kind, courteous, and sensible."
• "Our designer, Matt from Swansea, was superb. Very helpful, very patient and he brought our ideas to life."

Cons:

• "However the appliances we got through them were both faulty."
• "Had to help relative who bought kitchen get issues resolved. Design issues which were unsafe."
• "wren kitchen Swansea it literally took two months before we ordered really slow in coming forward."
• "Had to help relative who bought kitchen get issues resolved. Design issues which were unsafe."
• "It transpired that one had never been added to the order (my bad for not noticing on the contract paperwork) and one, that I had not noticed due to a very small change in description, had somehow been removed without our knowledge or consent."
• "Fancy showroom, great kitchen planning help but aftersales customer service diabolical can take days to get through by phone."
• "They didn't place fridge and exhaust and when I went get them installed Wren kitchen mentioned that is not possible and I have to redo the entire kitchen."

Delivery and Installation

Pros:

• "The fitting took only a few days and despite a few 'snags' such as misaligned doors and an issue with the undercounter fridge door, the fitter has come back to fix with no hassle."
• "This working together was there all along, from measuring to planning to fitting, every part felt like genuine involvement and resulted in the kitchen we had envisaged through our fully fitted package."
• "The fitter was excellent and was meticulous in everything he did."
• "From start to finish, WREN supplied us with a service we were hoping for when we first walked in."
• "We are very pleased with our Wren kitchen! The customer service from all staff that we dealt with, price and quality were all brilliant."
• "We are absolutely delighted with our Wren kitchen. It looks so stylish and was great value for money."
• "The delivery of the kitchen was top-notch and the quality of all the kitchen was five star."