Address: The Vauxhall Centre, Pontypridd, CF37 5SP, United Kingdom
Phone: +441443824680
Rating: 4.4
based on 199 reviews.
Customer Service
Pros:
"Fantastic service dealing with Conor to purchase my nearly new Corsa at Hutchings Vauxhall, Pontypridd."
"The best experience I have had purchasing a car indefinitely."
"Nick even started the car, prior to my arrival to ensure the car was cooled with the air con as it was a very hot day."
"Excellent friendly professional service was given to my wife and I when we purchased a car from here."
"Outstanding customer service and fast service. Took my Nissan in for a service/MOT package early in January 2023 and could not be happier."
"Picked up my dads used car today, the service from Paul was fantastic, well done Vauxhall."
"Just bought an automatic Hyundai from the lovely Dan @ Hutchings. Had great customer service, smooth process and no pressure with plenty of time to decide what was the best option for us."
Cons:
"Can't change it due to finance outstanding. Vauxhall insignia. #ripped off truly."
"Really disappointed considering I've really struggled to get back and forth uni and work with no reliable transport"
"Absolutely shocking service, Arranged a viewing and then sold the car without informing me as i was travelling from Bristol."
"Really annoyed with the information that one of the lads on the service desk told me."
"Your staff do not answer calls and have shown very little to no duty of care towards my mother."
"Hutchings are the worst dealers I've ever dealt with."
"Went to view a car I had enquired about, car was dirty, covered in dog hair and scratched in several places."
Vehicle Quality
Pros:
"Bought a lovely used Mazda 6 from the Hyundai garage in Bridgend yesterday. The service I received was absolutely first class."
"Dealt with Ashley Johns, he was welcoming and efficient."
"The garage as a whole were amazing and couldn’t be more helpful."
"Tim was always helpful throughout the process."
"I would highly recommend Hutchings to anyone looking for a new car"
"Would highly recommend 👌"
"The best car purchasing experience ever, Gavin the sales man could not do enough for us."
Cons:
"Back in July last year we bought a used zafira with low mileage couple years old, we drove it off the yard we got not even a mile up the road after buying it and it broke down on us."
"Needed to buy a car and drive it away the same day. Decided on a used 2016 car from Hutchins. The car sadly only lasted 3 hrs before all of the alarms on gods green earth came on."
"Bought a Santa Fe HJ13LGG from them few weeks ago needed £5000 of repairs they wasn't willing to do the repairs even though under warranty."
"They couldn't fix the car for 6 days, and would not provide a courtesy car because they have to be booked 10 days in advance."
"Had our money back but they put it straight back up for sale for some other poor customer to waste £12000 on!"
"Bought an 2017 Alfa Romeo Guilietta online and had delivered with only done 7600 miles over 5 years old. Told them the manufactures recommended interval for changing the timing belt is 5 years regardless of mileage, didn't get replaced."
"Bought my car December 2022 with 1yr warranty. I've had nothing but trouble with it since stop and starting calling Rac out 7 times."
Staff and Sales Experience
Pros:
"We dealt with Jeremy who was very helpful in helping us to choose the right car for our needs."
"Staff is very professional and courteous."
"I can not recommend Shane and Matt, from Vauxhall, enough for my recent car purchase experience."
"Thank you Gavin and Hutchings Vauxhall for a brilliant service. I was kept well informed throughout the purchase and from a very friendly and welcoming environment even in these difficult times."
"Ian was extremely hepful when we came down to buy a car for my Dad. He answered all my Dad's questions and was really patient all the way through really good customer service."
"We were treated really well and were given honest advise from Gavin which we really really appreciated."
"Paul was great the whole way through, from the initial phone call right through to the final sale."
Cons:
"Absolutely shocking customer service from this garage, if you can avoid at all costs."
"The sales department is good, obviously. The customer care is awful! Absolutely no semblance of customer service from any of them."
"Horrific experience. Customer service is abhorrent and the management are not much better."
"Be warned the customer service team have an attitude that leaves a lot to be desired, extremely rude and unhelpful."
"Avoid - shouldn't be representing the Vauxhall brand - poor service centre - no contact during the time vehicle with them."
"Really disappointed. Once upon a time, this was a great dealership with great staff, giving great service."
"AVOID Hutchings at all cost. I thought a registered Vauxhall retailer would be trust worthy but unfortunately I was very wrong."