Venture Residential Reviews Summary

Professionalism and Dedication of Agents

Pros:

• "I recently had the pleasure of working with Mark from Ventures Residential, and I couldn't be happier with the level of professionalism and service I received."
• "Antonia Genova is extremely kind, smiling and dedicated to her work!"
• "I have been really impressed with Chris & Shannon & the team in venture. Always so professional & helpful!"
• "Mark was a very helpful agent who clearly has great local knowledge but also knew my needs as b2l buyer which made the process much easier."
• "Charlie was absolutely fantastic at handling my latest house purchase, and dealt with my mortgage needs in a extremely efficient manner."
• "Very professional and helpful staff and guided me very well on letting a property."
• "Excellent people great customer service! very impressed with Francesco met him first time but felt like we are friend from long Times, he is really friendly."
• "Carina has been one of the nicest estate agents I have ever met!!! Genuinely nice - not just for selling related purposes."

Cons:

• "Initially when first let my property through Venture I really struggled to receive timely communication to the point I considered moving agents."
• "I am seriously very much offended with venture’s response in terms of returning my security deposit money."
• "First of all was booked an appointment and when I got to the place there were 20 more people to see the house."
• "The property has had several issues during their 3+ year stay, Venture Residential took their own leisurely pace to rectify issues that were raised, on occasion - it took months."
• "Venture agency, they tried to help me sell my house, how is it possible that you failed to sell the house and you are sending me a letter claiming £4,140 for the sale of the house?"
• "I read reviews about this estate agent and so decided to buy a property from them. Reviews was good. But I emailed about a property and they didn't respond."
• "Great service and friendly staff. Faye Cartwright at the Leagrave office was brilliant during the sale of our home and helpful with the estate agents for the house we were purchasing (out of the Luton area)."
• "Initially went to Venture as had been disapointed with another agent. I met with Francesco and was immediately impressed with his enthusiasm and get things done attitude."

Communication and Responsiveness

Pros:

• "She was incredibly responsive, always promptly returning my calls and emails."
• "He understands the important aspects of dealing with clients, prioritises effectively, and when he says he’ll call you back, he means it."
• "Dawid was professional, friendly and made the process of selling a lot easier. He checked in with us throughout the process and made sure everything was running smoothly."
• "I was lucky enough to view some properties today with Dawid Oskowiak!! I was extremely happy with the service provided by Dawid!! Really loved the way Dawid took full interest in what I was looking for and explained everything in detail!!"
• "I was absolutely delighted with the service provided by Dawid. Nothing was too much trouble for him; he was always available to deal with my enquiries and got back to me promptly."
• "I had a viewing in Luton and Antonia Genova was my agent. She was very professional, friendy, proactive and knowledgeable."
• "I had a great experience dealing with this company. A gentleman named Taylor Kay was especially helpful who went above and beyond for me and delivered exactly what he promised."
• "I have great respect with the services I received from Venture Residential Mr Francesco Cannella who is Senior Sales Negotiator. He is very friendly with a great professionalism, selling of my house was done within the first one view."

Cons:

• "This company works with professional people. Charlie Hand did a very good job so I want to thank him for his help. Also Faye, the Sales Progresser helped us a lot with any problem we had and very quick responses."
• "This company made our purchase very difficult, mainly with the so called 'sales progression team'. This turned out to be one incompetent person working part time. This person had a terrible attitude problem and proved she was clearly in the wrong job."
• "Their communication throughout as been abysmal. I would suggest looking elsewhere to rent if you have the means to."
• "The agency team (particularly Chantelle) have been absolutely amazing from start to finish since they took over (i had a nightmare with another agency) and they just sorted everything out hassle free! totally recommend."
• "Ashleigh was an excellent agent/viewing person. Let us wander more or less at will and kept out of the way whilst remaining handy to answer questions and/or offer advice."
• "I am really pleased with the Service provided by Dawid Oskowiak and Charlie Hand today, both are very friendly and with positive approachable attitude."
• "I was looking for a very specific type of property that fits into a certain criteria & although i hadn't heard of Venture before i am pleased to say they gave me a lot of time and listened to what i actually want (which is becoming rare in this business it seems)."
• "I’ve recently called the office to seek some information as I am planning to buy my first property. I spoke to Dawid who kindly explained the whole process, I’ll be recommending venture to family and friends in the future!"