haart estate agents Stopsley Reviews Summary

Customer Service and Communication

Pros:

• "Really helpful. Answer all queries very promptly and are always professional yet friendly."
• "Her responsiveness is second to none and I highly recommend her for any residential transaction."
• "Always keeping me up to date, easy to get hold of, helped hurry other solicitors along and just genuinely went above and beyond to get us in to our new home quickly."
• "In getting the purchase over the line; you made the process simple and easy to understand. I appreciate your patience and expertise."
• "Brian McLeish was very professional, helpful and polite. Excellent communication throughout the whole process."
• "I can’t recommend Kayleigh enough! She has been super helpful in our search for a house."
• "Absolutely fantastic service, Kayleigh did so much work for all parties, she truly went over and above!"
• "Brian from Haart has been extremely helpful, chasing solicitors and liaising with agents further up the chain. Always available and communicative about the situation on email and phone."

Cons:

• "Told by their Senior negotiator he advises putting a property on for £350,000... 7 weeks and lots of ignored emails, calls, texts and only managing to get 4 viewings."
• "If it was not for Richard Weatherhead at Harrt pushing the buyers solicitors everyday for the last month for updates on the unnecessary delays, we would not have completed today."
• "Had a valuation with Haart last week and still haven't had so much of a courtesy call back."
• "Still waiting for full deposit to be paid to me two months after moving out. Deposit wasn't safely put into deposit scheme."
• "Absolutely awful customer service - please avoid this estate agents at all costs! They ripped off my friend and they couldn't care less if they have your future in their hands."

Professionalism and Expertise

Pros:

• "Kayleigh Downes has been my main point of contact and has been an absolute star."
• "I was pleased with Haart, from the first meeting the process was explain in a way that made it easy to understand."
• "Excellent service from Haart estate agents in Luton, Stopsley branch. Excellent communication throughout the whole process."
• "Richard at Haart has to be one of the most empathetic, caring and compassionate people I’ve ever met."
• "Martina's knowledge of the local market and experience is excellent."
• "An estate agent that really cares and goes that extra mile for you. In a difficult market and with a strong ethos, they get results."
• "I worked with Richard Weatherhead for a number of years. With many years of experience you will be in safe hands."
• "Superb Service from Martina & Brian. Always available, efficient and went above and beyond."

Cons:

• "Never even met them when I purchased the property. Not one of them attended both viewings. The vendor showed me around."
• "Once bought. They had nothing to do with the sale. Didn't pick up the sign for 3 months until I said it was going to bin it."
• "A house sale with no chain either side took nearly 5 months to complete due to the buyers solicitors lack of communication."
• "22 High Ridge Just got my mortgage done last year in December after almost 7 months of waiting after haart to complete the chain which I never knew nothing until 3 months after."