Giggs & Bell Estate Agents - Luton Reviews Summary

Customer Service

Pros:

• "From start to completion everyone was friendly and professional giving the highest level of service."
• "Daniel at Giggs and Bell has been brilliant from start to finish. He was patient, supportive, approachable."
• "I am extremely pleased with the service I received from Dan and his team."
• "Great service from these guys. Very focused on getting the sale completed. Helpful and professional throughout."
• "I found all of the staff to be approachable, easy to contact, knowledgeable and friendly."
• "We were very lucky to have Jordan working with us when we bought our new home."
• "Absolutely brilliant service. I dealt with the whole team during my property buying journey."
• "Giggs & Bell provided a great service from start to finish on the purchase of our new property."

Cons:

• "Minor lapse in communication but this was quickly resolved."
• "However Sophie Jones who dealt with the sales progression was very unhelpful, provided false information."
• "So I called up this agent for a property I was interested in - some guy called Derek picked up. I have never spoken to an estate agent with so much attitude and arrogance."

Professionalism and Expertise

Pros:

• "Jordan was so very easy to speak with, nothing was too much trouble. He was extremely professional."
• "I am happy with the way Giggs & Bell estate agents organised everything."
• "The best estate agents that surpassed their role! Not only have they made the communication between solicitors and all parties seamless."
• "I recently completed the purchase of my first home through Giggs & Bell."
• "The team at Giggs and Bells were fantastic from start to finish. They were extremely professional."
• "Recently I had the pleasure to dealing with Giggs & Bell and I am very pleased to share that their whole team is absolutely fantastic, friendly, knowledgeable."
• "This is the first time I have ever left a review – for anything. I recently completed a purchase of my first ever home through Giggs and Bell, and I am so happy that they were the estate agent that was selling the property."
• "We saw a recommendation for Giggs & Bell online, and we are glad we took it up."

Cons:

• "I had the unfortunate experience of losing my house and car keys over the hills a week or so ago, tried retracing my steps to no avail."

Communication and Responsiveness

Pros:

• "Daniel was always available and made sure any enquiries I had were answered in a timely manner."
• "They responded to all our questions promptly and gave good advice when necessary."
• "I highly recommend Giggs & Bell for a variety of reasons. I liaised with both Jordan and Derrick regarding property viewing and valuation of my own property."
• "The staff at giggs and bell have been amazing always communicating with us and keeping us up to date with our purchase."
• "They are both honest and reliable in all their dealings and we felt throughout that they really cared about us as clients."
• "As a first time buyer I was extremely impressed with how giggs & bell managed to make it as simple as possible."
• "Very professional and trustworthy people. Dealt with them and all my queries got answered."
• "I cannot speak highly enough of Giggs and Bell, they have kept me informed of every step of the way."

Cons:

• "Mmmmm they continued to use my photos on their site once I came away from them to lure people in then say 'That property has just sold, but we have something similar'."