haart Estate And Lettings Agents Luton Reviews Summary

Customer Service

Pros:

• "He was very good at understanding my requirements and concerns about letting my main residence."
• "Professional, warm, engaging and on our side."
• "He was very helpful throughout the process of getting the apartment."
• "He was very polite and professional and arranged a viewing at a convenient time for me."
• "Jordan Jones is an absolute gem! He was a breath of fresh air to deal with."
• "Very responsive and professional with general queries."
• "They were both exceptionally good. They ensured a large number of quality buyers viewed the house."
• "I have been impressed with the customer service provided to me by Kitty Hills."

Cons:

• "Horrible service. Lied and failed to tell me about rats in the home."
• "Then mould growing on everything! Took them 3 months of hassling to fix the issue and it was still not fixed."
• "Staff are rude and avoid fixing housing issues."
• "Jordan was rude during my process to the extent that I had to call him to ask if he had problems with me asking him questions."

Efficiency and Responsiveness

Pros:

• "He was always available and accessible whenever I needed to speak with him regardless of the hour."
• "He answered all my questions, was always available and proactive."
• "Kitty responds to emails with quality information, she understands the importance and time critical nature of what property management represents."
• "She always acts in a thoroughly professional manner and has provided us with tremendous guidance."

Cons:

• "Very terrible experience with them. The team is extremely rude. You have to chase them 10 times to actually do something for you!"
• "The agent... had got a lot of viewings through but hadn't been told that I would potentially accept a lower price."
• "Avoid at all costs. They don't chase up problems with your property, the manager never calls you back."
• "They barely answer the phone and some of the agents have very poor people skills and they can be rude."

Professionalism and Knowledge

Pros:

• "Kitty has been incredible in terms of her knowledge."
• "Michael Birley was went beyond helpful and was in contact all the way through our project to answer any questions we had."
• "Shelagh, my agent was excellent. Her proactive approach, along with her friendly and professional demeanor, made the entire process smoother."
• "Vesaim has consistently provided outstanding service."

Cons:

• "I have encountered significant difficulties in communication and a lack of responsiveness from the Luton team."
• "I felt that the staff hadn't been talking to each other, one of the sales guys had got a lot of viewings through but hadn't been told that I would potentially accept a lower price."
• "Had our property up with Haart Luton and although the agents...appeared friendly and professional; once a buyer had been found communication was limited."