Prime Steak & Grill Reviews Summary

Service

Pros:

• "Our waitress Daniela was incredible with noting allergens and we were given complimentary bread to begin."
• "The staff are always friendly and welcoming and the food is cooked to perfection every time."
• "Our waitress was the most wonderful lady and really made us feel special."
• "Anna the waitress who looked after us was amazing and really attentive."
• "The staff are very friendly and Ollie made our date night that much better."
• "Our waiter was Billy and what an amazing member of staff, very friendly good knowledge of the menu."
• "Marcel our waiter was very attentive and genuinely wanted to make it a good night."
• "Excellent customer service, and desserts. Limited champagne menu by 4 bottles."

Cons:

• "However, when me and my associate vacated the premises to smoke a cigarette we heard the waiter utter 'they still need to pay'."
• "The service wasn’t great at all, several staff memberships English wasn’t great either."
• "Service wasn’t great at all, several staff memberships English wasn’t great either and we found ourselves constantly asking what they had said."
• "I ordered the chateaubriand medium rare and when it arrived it looked good but once i had tried it the middle was very chewy."
• "As soon as we walked in we felt rushed, staff weren’t very attentive."
• "FOOD FANTASTIC, SERVICE TERRIBLE."
• "Our waiter was Billy and what an amazing member of staff, very friendly good knowledge of the menu."
• "One qualm, one of the front of house/servers was very direct and not pleasant to be around."

Food Quality

Pros:

• "The food is cooked to perfection every time."
• "Food was good, not the best steak we’ve had but by no means bad."
• "The meal was lovely."
• "The food was beautiful, every single mouthful!"
• "Great service tonight with amazing food. Food came really quickly and was nice and hot."
• "Staff were professional and polite, super helpful and friendly. Steaks were amazing, cut like butter."
• "The food was outstanding. Portions were generous."
• "The food was delicious, the staff were friendly, attentive but not excessive and the atmosphere was very warm and cosy."

Cons:

• "I ordered the blackened Cajun Salmon. When the plate came out it looked very pretty, but the salmon was dry."
• "The food is cooked to perfection every time."
• "The food was beautiful, every single mouthful!"
• "Two of our guests Ribeye steaks smelt and tasted of cheese, either this was off or a cheese sauce was spilt on the food."
• "Far too expensive for bottomless brunch if you're not drinking. They don't offer an alternative like mocktails, just soft drinks."
• "Wouldn't recommend!"
• "The drinks was good, so was the fries but the burger my mother had was so bad, she had to spit it out."
• "The worst online service. Ordered a gift voucher for my parents wedding anniversary gift 2 weeks ago, and the money has been taken from my account but have not yet received a voucher."

Ambiance

Pros:

• "The setting and atmosphere was perfect for a date night."
• "The staff are always friendly and welcoming and the food is cooked to perfection every time."
• "The atmosphere is perfect for a casual dinner or a romantic one."
• "It was a shame there were only 2 vegetarian options on a non changing menu, perhaps these could alter seasonally?"
• "A salad option for starter would also be great as it is fairly cheese heavy if you are a veggie."
• "I could have easily eaten them with rice for the main course."
• "Great local restaurant for us to get some quality steak. Service is great especially we had our little one with us."
• "As a big fan of prime steak in saint albans as well as Chandler's cross I couldn't be more disappointed with the food from beaconsfield Prime steak."

Cons:

• "The table for 2 people are a little on the small side."
• "It's not a good experience when you have to constantly rearrange the table to fit food and drink on it."
• "The service was fine, I expected better, it was the basic service I would expect."
• "Went to a ‘taster’ pre-opening meal last night. The staff were great , friendly and attentive without being ‘in your face’."
• "My second time here and was bitterly disappointed when a customer got up and physically assaulted the waiter near our table."
• "This is a lovely place to come for a balance between relaxed and smart atmospheres."
• "The steak was superb! Cooked exactly as I wanted."
• "Wow, what a great steak restaurant. Great bar upstairs for pre dinner drinks."